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February 18th, 2019 03:00
Bluetooth problem
Hello,
I have a couple of XPS 13 9360 which all have the same problem that Bluetooth after some time disconnects. When that happens I see Bluetooth devices (in this case Microsoft designer mouse and keyboard) as turned of even that is not true. Only one solution to solve this is to go to the Device Manager, navigate to the Bluetooth and disable and enable the driver. But after some time the issue will appear again. I tried updates, reinstalling driver, etc. Am I missing some late late update which is solving this issue?
Any ideas are welcome. Thank you very much.
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Robert P (retired)
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February 19th, 2019 05:00
Hi MartinMyska,
Thanks for posting. Apologies that your system is not performing as expected.
Here is information you may find helpful:
Bluetooth Troubleshooting and Usage Guide
Fix Bluetooth problems in Windows 10
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.