Did a factory reset. I'm back up & running. The main irritation now is having to reload and set-up all my software and folders/files. Really unhappy with the lack of support that I got from support.
You are correct about MS knowing of the problem. I offer this link from MS and this one from Dell though you may have seen them already. And this page from Neowin. And yet another from Computerworld. It is amazing that almost a year after the update I have yet to see any proof that MS has corrected the problem with a patch or new update.
Why is a social media team member answering support chat? They keep having to walk away for 5-15 minutes to talk to a real tech. I'm now on day 3 of Dell support after spending a week of trying everything myself to recover my system. Can I just talk to a real tech instead of someone reading from a script? Apparently, Chat support goes home at 6 pm. Sure makes you start thinking about jumping over to that other company.
How will I know if everything is backed up onto my external drive? I left the room to fix dinner when it was at 50 GB with 100 GB to go and when I came back to my desk, Support Assist was on the screen. Why aren't all these steps in the manual? I wouldn't need to contact support then.
SolasDesigns
1 Rookie
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5 Posts
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July 17th, 2023 18:00
Did a factory reset. I'm back up & running. The main irritation now is having to reload and set-up all my software and folders/files. Really unhappy with the lack of support that I got from support.
JOcean
9 Legend
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12.6K Posts
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July 15th, 2023 08:00
You are correct about MS knowing of the problem. I offer this link from MS and this one from Dell though you may have seen them already. And this page from Neowin. And yet another from Computerworld. It is amazing that almost a year after the update I have yet to see any proof that MS has corrected the problem with a patch or new update.
SolasDesigns
1 Rookie
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5 Posts
0
July 16th, 2023 11:00
I had seen the MS & Dell pages.
I'm now at the point of doing a factory reset & updating. This is a pain. Both MS and Dell have failed us.
SolasDesigns
1 Rookie
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5 Posts
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July 16th, 2023 18:00
Why is a social media team member answering support chat? They keep having to walk away for 5-15 minutes to talk to a real tech. I'm now on day 3 of Dell support after spending a week of trying everything myself to recover my system. Can I just talk to a real tech instead of someone reading from a script? Apparently, Chat support goes home at 6 pm. Sure makes you start thinking about jumping over to that other company.
How will I know if everything is backed up onto my external drive? I left the room to fix dinner when it was at 50 GB with 100 GB to go and when I came back to my desk, Support Assist was on the screen. Why aren't all these steps in the manual? I wouldn't need to contact support then.
Yes, I am irritated.
DELL-Cares
Moderator
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27.5K Posts
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July 17th, 2023 09:00
Hi, We haven’t heard from you. You could get back to us with an update when you’re ready, and one of our experts will assist you further.