CPU Leistung max 25 %

Question

XPS 13 9365 2in1

CPU Leistungen läuft auf max 25 % und eigentlich permanent durch. Rechner ist vollkommen ausgebremst. Habe System schon zurück gesetzt, aber Problem noch vorhanden.

War bisher immer zufrieden mit der Leistung, trotz anspruchsvoller Software. Bin mir nicht sicher, ob ein BIOS Update daran schuld ist. Damit hatte ich letztes Probleme, weil er es mehrmals installiert werden musste.

Hab jemanden eine Ahnung, was das sein kann?

Besten Dank für Anregungen.

XPS_Man · Accepted Answer

Yes Known issue with XPS

You will have to disconnect power cable, open back panel .

Disconnect battery cable from the motherboard. No need to remove the battery completely just disconnect the cable.

Once battery disconnected, please press and hold power button for 30 seconds to release the static charge. Now connect the battery again and power it on, it should be fixed.

If it's still not working last option is to Perform a BIOS Recovery

https://www.dell.com/support/kbdoc/en-in/000132453/how-to-recover-the-bios-on-a-dell-computer-or-tablet

https://www.dell.com/support/manuals/en-us/xps-13-9365-2-in-1-laptop/xps_9365_servicemanual/procedure?guid=guid-7c1015c9-1497-45fe-85a3-a25bf9ac5c72&lang=en-us

XPS_Man · Answer

Open task manager > performance

What is the Clock Speed ? It should be well above 2-3 Ghz

If it's not.

1. Perform an RTC RESET : Remove power cable and hold the powerbutton down for 30 seconds

connect power cable again and power it on

2. RESET BIOS to default

sl900AG · Answer

Thanks XPS_Man. its the Problem. The Speed is 0,39 GHz. It is a litle bit to small. The reset from the Bios has´nt help. I'm still looking for the solution. Greetings Andreas

sl900AG · Answer

Hallo XPS- Man, the disconnecting from the Akku brought the solutions. the computer runs perfectly again. I ordered a new battery, then it goes mobile again. Thanks for the tip.

XPS

CPU Leistung max 25 %

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