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576
March 21st, 2021 08:00
Cannot Restart With External Hard Drive Plugged In
Hello. I just purchased a Dell XPS 17. I have a Toshiba external hard drive connected to a USB adapter to the laptop thunderbolt port. The drive works fine for extra file storage and is recognized by the laptop. When I restart, however, the computer will not start up with the hard drive connected. I have to disconnect it and then reconnect it after the computer has restarted. In the BIOS, Windows Boot Manager is first and UEFI is second. Both checked. I have tried switching the order, but that didn't do anything. Can you suggest a fix for this? Thank you.
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DELL-Cares
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March 22nd, 2021 02:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
kcelsi
3 Posts
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March 22nd, 2021 05:00
I have replied to the private message.
kcelsi
3 Posts
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March 27th, 2021 05:00
Dell messaged me, but I haven't received any answers for this problem yet. Maybe I need a new external drive? Do they make external hard drives the plug directly into the thunderbolt port? I haven't been able to find one - only usb. If anyone is experiencing a similar issue, any suggestions are welcome. Thank you!