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12811
June 19th, 2019 12:00
XPS 15 9570, crackling sound, #2
I have problems with the sound speakers of my Dell XPS 15 9570 laptop. The sound creaks enormously. The version of the Realtek audio driver that I use is 6.0.1.8656. I have already tried to install new updates via the Dell Update app and the Support Assist and I also performed the hardware scan, according to that scan everything is fine. How can I solve this problem?
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Justin C
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783 Posts
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June 20th, 2019 16:00
@SulkaJones,
Did you already run trough this solution document?
XPS 9570: Resolving intermittent crackling audio issues
SulkaJones
3 Posts
0
June 21st, 2019 00:00
Hello Justin,
It has been resolved by reinstalling the Realtek Audio Definition driver via the Dell Website. The Dell Update application had the same version installed, so that's strange. Thanks anyway!