DELL COMPANY IS CROOKED

Question

I BOUGHT MY XPS 13 9370 FROM QVC FEB OF 2019. I SENT MY COMPUTER INTO DELL THIS LAST TIME FOR REPAIR AND THEY RETURNED ME A DIFFERENT COMPUTER. I KNOW ITS A DIFFERENT COMPUTER BECAUSE MY COMPUTER HAS THE CAMERA ON TOP AND THEY SENT ME A COMPUTER WITH THE CAMERA ON THE BOTTOM. THEY ARE TRYING TO CONVINCE ME THAT IT WAS ALWAYS LIKE THAT LIKE IM CRAZY. THEY ARE NOW SAYING MY WARRANTY IS OUT, WELL IT WAS OUT WHEN YOU TOOK THE COMPUTER IN FOR ISSUES WITH YOUR SOUND. BESIDES WHAT DOES THAT HAVE TO DO WITH YOU SENDING ME A DIFFERENT COMPUTER??? I WILL NEVER PURCHASE FROM THEM AGAIN!!! IM TIRED OF SPEAKING TO PEOPLE WY OVER IN INDIA OR WHEREVER. I ASKED COULD I SPEAK TO SOMEONE AMERICAN THAT IS LOCATED IN AMERICA, THEY TOLD ME THAT IS NOT POSSIBLE. I SAID LET ME GET THIS STRAIGHT, YOU'RE TELLING ME THAT I CAN NOT SPEAK TO SOMEONE IN MY NATIVE LANGUAGE FROM AMERICA??? THIS IS SO RIDIULOUS!!!

ejn63 · Answer

All 9370s have the camera below the screen. https://www.dell.com/support/manuals/us/en/04/xps-13-9370-laptop/xps-13-9370-setupandspecs/display?guid=guid-f4663426-3b16-4769-8dd5-92c7a7000c6e&lang=en-us

Kimberly R · Answer

THE 2019 WINDOWS VERSION WEBCAM POSITION WAS CHANGED FROM THE BOTTOM OF THE SCREEN TO THE TOP AFTER MANY COMPLAINTS.

https://www.digitaltrends.com/computing/how-dell-fixed-xps-13-biggest-flaw-ces-2019/

ejn63 · Answer

Correct, but you said you had the 9370 model, which had the camera below the screen. The 9380 is the first one to have it above the screen.

james oliver · Answer

i bought a dell model 3275 in 2019 just opened the box 1. 1  2021 just to find out that the power cord was half there. i couldnt do anything and i knew that. since the warnenty exspired. to sum this up. when we buy through dell were buying used products

XPS

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