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September 17th, 2019 00:00

DELL XPS 13 (9380) no picture and computer stops working after plugging in HDMI

My XPS 13 (9380) is less than a month old. I have these problems since purchasing the USB hub and connecting a HDMI cable in. Two things happen:

- The picture gets displayed on both monitors (everything is OK)

- Picture doesn't get display on neighter monitors (I have to hard reset my computer in order to work). It seems like the computer stays on (keyboard is on), but I cannot do anything since there is no picture.

 

Any suggestions?

 

Regards,

 

Rok

 

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