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March 28th, 2018 05:00
DELL XPS 13| Sleep & shutdown issues
I have DELL XPS 13, and a year ago I started having this problem which is basically the laptop wouldn't sleep, shutdown or hibernate when I do any of the previous options it wakes up again instantly, and I tried everything to fix it including installing latest BIOS and still can't fix.
Later I started having another problem which was that the laptop would wake up by itself, I make sure its on hibernate or sleep and when I comeback hours later a find it working and the battery is low.
Another problem that showed up is that when I hibernate of sleep and comeback later and wake it up all my files are gone its like I did a shutdown which is bad I lost a lot of MS word work because of that. So basically whenever I put my laptop to sleep or hibernate it shuts down.
This is FRUSTRATING.
LSUFAN51
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March 29th, 2018 09:00
:BigSmile:
Please list exact Dell model and version of windows. Example: Dell XPS 9560, windows 10
In the meantime, enter service tag number (or use Detect PC) onto the link below.
Support | Dell US
In your Dell Product Support page, I suggest you install the latest Chipset drivers, reboot and then install Video drivers. Hopefully that will fix the problem.
samos1111
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March 30th, 2018 01:00
On the 9550, I found that such issues were caused by a failed automatic switchover from Sleep to Hibernate. After the preset time, the laptop would wake, but then fail to hibernate. A couple of times got very hot in the backpack. Subsequently, it would wake up in just a couple of seconds after going to sleep, hibernate, or soft shutdown. Only hard shutdown would work (5 sec pwr button).
The workaround was to se "Hibernate After" in advanced power profile settings to Never (0). Sometimes also reflashing BIOS (same version) with sleep issues, because it seems to reset something (reset BIOS to defaults also, but then you may have to redo changes you may have made).
This problem is known for quite a while but is probably not widespread and seems difficult to debug and fix properly. Some claimed it was caused by a wireless mouse dongle.
alphagulf
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October 30th, 2018 20:00
Have you guys tried setting the Energy Efficient Ethernet to Not Present? ethernet driver is failing when changing states, this works for my environment.
