Dell Command Update not working at all since approx 4 April 2021

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Hi also have this problem on a Dell Latitude 5510

31 march en 3 april i had a notification of an update. I didn't install and now i have this problem that i can't search for new updates.

When Dell Command Update roll out a fix for it?

Hi,

A quick update. Dell walked me through some tests; I understand the issue is now with their L3 team.

I checked with a colleague with an Inspiron - same issue. Please note that at the same time as the DCU issue, I started to get an error message regarding my (previously fine) Wacom tablet driver. I therefore suspect one of the recent Windows updates.

Regards, M

Intressting.

I connect a second screen bij HDMI. 31 of march!

It's an 32 inch LED TV

Xiaomi Mi LED TV 4A PRO modelnummer: l32m5-5asp 

https://www.mi.com/in/mi-led-tv-4a-pro-32

In Windows Update sinds then d'r is a driver update:

LEN International (Europe) GmbH - Monitor -3/8/2016 12:00:00 AM - 1.0.0.0


Is the DCU failure coincidence or is it interrelated? And i not prefer to install this driver since i not have any problem and second screen working fine.

What is the solution?

Dell released a new version of Dell Command Update. It should have downloaded automatically; if not, go to dell.com and download the latest DCU.

The new version 4.2.1 does not work on various Dell devices/models I have tried.

All still have "Unable to retrieve system inventory information"

Hi,

I installed all of Tuesday's MS patches and updates. Upon reboot Dell DCU 4.2.0 auto-updated to version 4.2.1, which appears to check the system without error.

Can I suggest a manual installation of DCU 4.2.1 from the Dell site?

Regards, M.

 Is there any sollution? I start Dell Command update and it hangs on a splash screen.

after few minutes the screen disapear. 

I manually uninstalled v4.2.1 and then went to the Dell support site and downloaded the latest version (4.4.0). Seems to be working now.

From user rossetti-it, 

https://www.dell.com/community/Alienware/m15-R3-Alienware-Client-Management-Service/m-p/8050252#M46906 

delete or rename the folder C:\ProgramData\dell\UpdateService\ 

Command | Update 4.4.0 is also buggy and confirmed as such by Dell ProSupport.

It's a shame. This could have been a useful app, but as it stands, it's virtually worthless, since it can't reliably perform basic functions (see below).

> It fails to report, or seemingly acknowledge the correct current version of installed drivers.

> More importantly, it fails to show when (even critical) applicable updates are available for installation.

We've now replicated this issue over a span of a week with 3 different sets of driver updates.

I'm here to bring the same solution. 

Before running Dell Command Update, delete the whole C:\ProgramData\Dell\UpdateService folder. It works ! 

wish it was that simple, Anto. didnt work for me. I'm still looking for a solution.