1 Message
2
42998
November 11th, 2020 16:00
Dell XPS 13 9310, Display issue after installing update!
Hello,
My Dell XPS 13 9310 with the 11th generation i7 processor, Intel(R) Iris Xe Graphics, and preinstalled Ubuntu 20.04 (Kenel 5.6.0.1022-oem) just arrived yesterday. After installing the suggested updates, I restarted the laptop and it has been restarted with flickering/tearing (horizontal lines) and I cannot see and do anything. Then it goes into GNU GRUB options.
I restored the system into the original configuration and have updated firmware to the last version (Ver. 1.1.1) and after installing the updates, it has still the same issue.
I have tried Ubuntu 18.04 and after installing updates the same issue came back again!
Thanks in advance for your comments!
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bloobbloob
1 Message
0
December 15th, 2020 09:00
Same issue for me, Win 10 Home. Just received my XPS13 9310 last week. All drivers are updated and windows/dell/bios updates installed.
AttilaZ
37 Posts
1
December 15th, 2020 09:00
Hi! Were you able to fix this? I have the same issue.
Attila
AKeshri92
3 Posts
0
December 16th, 2020 00:00
@aheb , were you able to resolve the issue? I am facing the exact same problem. Haven't contacted customer service yet but am planning to
AKeshri92
3 Posts
0
December 16th, 2020 01:00
@YassineS , what was the feedback from the dell team?
YassineS
14 Posts
1
December 16th, 2020 07:00
AKeshri92
3 Posts
0
December 16th, 2020 12:00
Thanks @YassineS , I am working with the dell care team right now. My screen behaves slightly differently, more like pixelation for a few seconds and then back to normal. Let's see what they suggest!
YassineS
14 Posts
1
December 18th, 2020 03:00
You can check my post in the thread!
Tell me if that fixes the issues for you !
Cheers,
Yassine
AttilaZ
37 Posts
1
December 18th, 2020 06:00
Hello Guys,
Currently I'm testing Yassine's solution. I did all those setting and waiting to see if it works. I need to observe it for some days to be able to say if it works or not.
I'm in touch with Dell as well. They told me that on system with the problems, changing the display didn't solve the issue.
Br,
Attila
L1ng
1 Message
0
December 20th, 2020 11:00
Same issue XPS 13 9310. Has anyone had an official response from Dell on this one?
Am going to try disabling Panel Self Refresh and see if that has any impact.
glzzrn
6 Posts
0
December 21st, 2020 02:00
Hi @YassineS ,
I have EXACTLY the same issues. Random Flickering + Screen which goes black without any reasons.
It's my second (new) Dell XPS 13 9310. I bought one in october. It has started to have these problems after all the update. I made all the support process with Dell and they agree to change my laptop with a new. I received it at the beginning of december, and, after all the update, all the problems comes back again...
So I think this is an issue between Dell screen and Intel software because it's still here even if you change the machine..
Honestly DELL, it's a shame to sell such an expensive flasgship laptop, and it is such poor quality.
AttilaZ
37 Posts
1
December 21st, 2020 03:00
Hi Guys,
After doing the settings suggested by @YassineS , my screen is now going black randomly with the same frequency (3-5 times in a couple of hours of usage), although I don't see that random-pixel-screen anymore when this happens. The screen stays black up to 30 sec or more.
See my video on it on Youtube (I started to film after the screen turned black, indeed):
https://www.youtube.com/watch?v=rZWCa45Vn7E
I'm really getting tired of this sh**t, I paid a lot of money and this is what Dell gave me.
Best regards,
Attila
Bernhard8888
2 Posts
0
December 21st, 2020 04:00
Alb0
3 Posts
0
December 21st, 2020 06:00
Having the same issue with XPS 13 9310 (Windows home). Opened a ticket with Dell support - they are going to send a replacement laptop.
AttilaZ
37 Posts
0
December 21st, 2020 07:00
Hey @Alb0, where are you from? Your Dell representatives seems to be generous. I also have an open ticket with them and I only receive . Try this, try that, like I'm a technician working for Dell and get paid to spend time troubleshooting their issues...crazy...
Br,
Attila
AttilaZ
37 Posts
0
December 21st, 2020 08:00
Hi @Alb0 ,
Yes, I already told Dell Support that a fresh Windows install will not solve the problem. Once you update the system to the latest version (both Win and drivers) you will end up with the same problems ... this was reported by many users already.
Please report back how it goes with your new system. If new hardware solves the issue than at least we know something.
Attila