Dell XPS 13 9310, Display issue after installing update!

I also had to spend some time trying different things like updating drivers or doing fresh windows installation. In addition to the colour noise screen, i'm also getting issues with some apps - it looks like it is not updating the app view on the screen and it just freezes not reflecting changes. Similar issue described here link. I was able to find a workaround for the second issue - disabling HWA in windows registry seems helps, but it does not resolve the issues with the screen going black/colour noise and then back to normal. So, I'm not sure if getting a new device will resolve both bugs for me. 

I am having this exact issue which occurs two or three times a day.  My system was delivered on October 27, 2020 and has Windows 10 Pro.

I just received my second laptop, after 3 months of wait, and the same issue again.. Same as described here. I cant believe it... Incredible I want my money back...

Hi @Robybadoula, I have the same feeling about my replacement that it won't resolve the issue. I also have opened a support ticket with Intel support (thinking it could be a driver bug) and waiting what they say. For now they just asked for system diagnostic logs. I'll post an update if Intel gives any ideas on how to resolve this. 

Hello everyone, I also have this problem with my XPS received in early December. After reinstalling my PC and setting up the parameters offered by @YassineS, I no longer had any artifacts but still this black screen which appeared for a few seconds. Personally, I have this black screen when I use Google Chrome. After tests, I disable hardware acceleration (Settings/Advanced setting /uncheck "Use hardware acceleration if available") and for two days, no black screen. Hope this holds up and this tip can help people.

Same exact issue as @CerfTitan293 (bien le bonjour). Trying your fix. I'll tell you if that helps.

I have also implemented the fix suggested by the dell support team. I have disable all items on stratup (programs and services others than windows) but that didn't help.

Cheers, 

Yassine 

HI @LopezM ,

I didn't try with 48Hz yet. 

So, to summarize, you did the following:

1. turn off HDR

2. Turn off panel self refresh rate

3. turn off Chrome HW acceleration?

4. Changed refresh rate to 48Hz

By the way, are you guys having 4K or FHD displays? I mean, is this issue affecting 4k as well?

Br, 

Attila

Yes, I have 4K display. Did all the steps, including turning off the various screen power settings mentioned by the Black Russian--the one step I haven't done is turn off hardware acceleration in any browser, but that has been recommended.  (I also uninstalled all Dell software and installed only the latest Dell Command Update, think it's 4.0, from their website.)

Hello Guys, 

Sadly I have to report that disabling hw acceleration  in Chrome didn't help for me. I still get the black screens like before.

Attila

@AttilaZ, Besides the steps in the Black Russian's post (including turning off HDR and panel self-refresh), did you also lower the refresh rate to 48Hz?  I haven't had a black screen in a number of days now (after doing all those steps and updating all drivers).

Thanks again, Yassine and Black Russian.  Hardware acceleration unchecked, fingers crossed.  The previous fixes appear to have addressed the colored pixellation noise.

From all the posts I've seen about this so far, the issue appears on both models, UHD and FHD.

I did not experience black screen today but the incident shows up every once in a while.

An update was released for the BIOS and Intel Graphic Drivers around the 10th of December for the record, I had missed that one. I thought it would fixed the issue but it hasn't.

@Anonymous Do you have your refresh rate set to 48Hz?

Hello Guys, 

Please try the following:

1. Download the newest driver from intel's website, released 2 days ago: 27.20.100.9079

https://downloadcenter.intel.com/download/30079/Intel-Graphics-Windows-10-DCH-Drivers

2. Deactivate your windows updates (pause them), because it will otherwise revert to an older version with the next update cycle. To do so, Click on Start > Type "updates" > Hit Enter > Click on pause updates (7 days will make it to find out if it works).

3. Click on Start > Type "Device Manager", hit Enter. Look for "Display adapters", choose your adapter (Iris Xe) > right click on it > Properties > Uninstall Device (Check the box to delete drivers!!!). Restart your system when it is required.

The goal is to remove all existing drivers from the system, until there is nothing else left but the "Microsoft Generic adapter (it is called something like this)". IMPORTANT: Depending on the version you currently have, you might need to repeat this step 1-2 times. For me, after doing this once, it only reverted to an older driver I had, therefore I had to do it twice.

4. Install the new driver you downloaded, restart PC. Go back to the Device Manager and make sure the driver version is now 27.20.100.9079.

5. Go to Intel Graphics Command Center and deactivate again the advanced power saving feature.

Br, 

Attila