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42222
November 11th, 2020 16:00
Dell XPS 13 9310, Display issue after installing update!
Hello,
My Dell XPS 13 9310 with the 11th generation i7 processor, Intel(R) Iris Xe Graphics, and preinstalled Ubuntu 20.04 (Kenel 5.6.0.1022-oem) just arrived yesterday. After installing the suggested updates, I restarted the laptop and it has been restarted with flickering/tearing (horizontal lines) and I cannot see and do anything. Then it goes into GNU GRUB options.
I restored the system into the original configuration and have updated firmware to the last version (Ver. 1.1.1) and after installing the updates, it has still the same issue.
I have tried Ubuntu 18.04 and after installing updates the same issue came back again!
Thanks in advance for your comments!
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DELL-Cares
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27.4K Posts
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November 11th, 2020 16:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
mac-attack
2 Posts
1
November 11th, 2020 18:00
I have the same problem. Dell XPS 9310 with Windows pre-installed. Installed Ubuntu 20.04 in a dual both setup. Rebooted after install and Ubuntu was booting up from grub without any issues. I then installed software updates and next time I rebooted I got a flickering screen that just shuts down the computer after a while:
Here's my grub boot loader:
I can confirm selecting any of them with non-recovery mode results in the same problem as above where's selecting recovery mode boots up Ubuntu in recovery mode. From there I can resume to Ubuntu and everything seems to work. Restarting the same problem as above happens again.
I'm guessing hardware/driver related. Any pointers on how to troubleshoot/diagnose this? Since it happens so early in boot phase it's outside of my knowledge domain.
Thanks
mac-attack
2 Posts
0
November 12th, 2020 07:00
Today when booting ubuntu into recovery mode and ran an update there was an update of (what I think) this package https://launchpad.net/ubuntu/+source/intel-microcode that seems to have resolved my problem
aheb
1 Message
2
November 17th, 2020 02:00
Similar issue here with XPS 13 9310, Win 10 Pro, all drivers up to date...
Screen issue appears suddenly and lasts for couple of seconds. Afterwords everything continues normally...
Elango M
1 Message
2
November 19th, 2020 09:00
Facing same issues as reported by above users in Dell XPS 9310 with preinstalled windows 10. After installing the updates, screen randomly shows the scattered pixels image and get backs to normal.
It would be good, if support team can troubleshoot and let us know the fix.
Thanks,
Elango M
ichasco-heytrade
2 Posts
0
November 21st, 2020 06:00
Hi, I have the same error. Is the any workaround for this?
I am using Manjaro 20.2 and kernel 5.9.8-2
Also the speakers and the microphone don't work and the wifi neither.
Thanks
fgentile89
3 Posts
2
November 29th, 2020 00:00
Same problem here, with a XPS13 9310. The laptop came originally with a defective motherboard that Dell replaced. Right now, it goes randomly on this pixel mode for couple of seconds, and then goes back to normal. Much appreciated if Dell support can help with this, the laptop has caused me lots of problem already and it's so expensive.
Bernhard8888
2 Posts
1
November 30th, 2020 03:00
I have the same issue as reported in the three posts above. Several times a day the screen shows the flickering image, then goes black, and eventually comes back.
Hyliasoka
1 Message
0
December 3rd, 2020 10:00
Hello, I have the same issue here with my XPS 9310, I wanted to know if you were able to get an answer from Dell. Let me know if you have.
Thanks!
openp
2 Posts
0
December 3rd, 2020 12:00
I was running Ubuntu 20.10 on my 9310. After an update my screen showed strange artefacts. It took me quite a while to understand that it was a real hardware defect. Dell sent me an engineer who replaced the display. The system worked again. However the entire system is not stable. Currently I have problems to connect to a brand new Dell 4K USB-C display. Sometimes I am not able to switch to a single screen mode. I already downgraded to 20.04. The problems still persist. Did anybody have this problem, too?
YassineS
14 Posts
1
December 6th, 2020 11:00
Hello,
I have the same exact issue on my brand new dell XPS13 9310. I have checked that all drivers are updated, as well as windows.
I will contact the dell support tomorrow.
Let me know if you find any solution.
Cheers,
Yassine
ichasco-heytrade
2 Posts
0
December 7th, 2020 00:00
After upgrading to the last version of manjaro, the screen and bluetooth started working properly.
S.O: manjaro 20.2
Kernel: 5.9.11-3
To fix the audio and microphone, install: sof-firmware version: 1.6.2
The wifi still doesn't work. I hope with the release of kernel 5.10 it will be fixed.
Fveiba93
1 Message
0
December 8th, 2020 13:00
I've had my 9310 for a week now and, after installing all the updates, I am facing the same issue; at first, I see noise on the screen (screen full of random color pixels), then the screen flickers for a couple of seconds, and after this, it goes back to normal. I hope this is solved soon.
Paulie1109
2 Posts
0
December 8th, 2020 14:00
Same issue here , any news on a resolution to this please, I'm using Windows 10 home.
getchaos
2 Posts
0
December 10th, 2020 07:00
Got my XPS since Friday last week and everything worked fine until now.
Just encountered the flickering and horizontal lines a few minutes ago.
I have all the latest drivers and updates installed (Windows 10).
While i was typing the screen suddenly flashed and showed the horizontal lines just for a second. After that, everything was back to normal.
Hoping this doesn't become a thing.