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Dell XPS 13 9370 Speaker Popping
When I'm using Dell XPS 13 9370 and quietly browsing the web (and even have it muted), the speakers make random popping noises, sort of like the sound you get when you turn a speaker on and off.
All the drivers are up to date according to the Dell Update application.
Is there an update coming for this, or is a way I can make it stop?
I can see other posts where people have popping sounds during playback, or just before it, but this is just when it's sitting quietly not trying to play sound.
Thanks a lot!
zwiar
13 Posts
0
December 13th, 2018 14:00
robert p
9.4K Posts
0
December 14th, 2018 03:00
Hi zwiar,
The user in the post above yours fixed it by uninstalling the driver (click 'uninstall driver' too) reboot and windows (10) puts a default 'high definition audio device' driver from 2016 on (10.0.14393.0).
Here is additional information you may find helpful:
How to Fix Audio Problems in Windows 10
How to Fix Audio Problems
zwiar
13 Posts
0
December 16th, 2018 10:00
Hi Robert, it seems that this is workable solution.
My question is - do you know, when the originally targeted driver will work normaly?
Thanks!
zwiar
13 Posts
0
December 16th, 2018 13:00
Seems that I was too fast - no the problem is still on place.
Can you advise, which driver should I try to install (high definition) I mean
robert p
9.4K Posts
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December 17th, 2018 04:00
That would be 10.0.14393.0
zwiar
13 Posts
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December 17th, 2018 12:00
i cant find this driver.
Can you advise where can I find it?
robert p
9.4K Posts
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December 18th, 2018 03:00
https://dell.to/2UTEVZS
zwiar
13 Posts
0
December 19th, 2018 13:00
the link is referring to generic driver page.
Can you be more specific as I still have the issues on place and I need to be resolved as this is ultra annoying.
Thanks!
robert p
9.4K Posts
0
December 20th, 2018 03:00
Hi zwiar,
From that link I posted, go to the "category" type, drop down the menu and select audio. You will see the link to the driver.
zwiar
13 Posts
1
December 20th, 2018 14:00
Robert, that is clear.
I'm even now with the latest driver - 6.0.1.8569.
The problem is still on place.
I need urgent advice what must be done.
This is unacceptable for such a premium product.
robert p
9.4K Posts
0
December 21st, 2018 03:00
Before I can continue assisting with this issue please send me your service tag number, name, address, and telephone number in a private message. Thanks.
zwiar
13 Posts
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December 26th, 2018 13:00
info sent on PM.
Will keep the community here about the problem as obviously lot of people do have the same issue and Dell is not able still to resolve....
DELL-Cares
Moderator
Moderator
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25.1K Posts
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December 27th, 2018 10:00
Hi,
I have responded to you via private message.
-Farooq
savio1pe
2 Posts
0
January 5th, 2019 04:00
Hi,
can I have an updated about this as I am experiencing the same issue.
I already got a laptop replacement but the problem was not sorted
thanks
Savio
zwiar
13 Posts
1
January 14th, 2019 18:00
As I promised to keep the community updated - NO, still no resolution on that case.
After 2 elementary suggestion which of course does not have any kind an impact over the issue, the support person here told me that the computer is not registered on my name?