XPS 15 7590, false battery warning

@ppXenon I wouldn't expect that Laptop Battery Express will be in contact with Dell about this. FWIW, their support tech told me that he wouldn't be surprised if this turns out to be something other than a battery issue—that although the battery has management circuitry, the computer is for the most part "in charge of" managing power, charge states, etc.

It is interesting that users with new first-party replacement batteries are reporting the problem solved. As others have pointed out though, it's hard to say "solved" for sure, since the issue didn't manifest for most of us until our batteries were several months old.

I tried to obtain a first-party battery via Dell US Sales, but after answering my initial email inquiry, they stopped replying to me, so I never even got a quote from them. Laptop Battery Express was great to work with. Support was excellent, and they cheerfully processed my return, even though they had to eat shipping charges for two batteries.

I'm waiting for another visit from the technician who is going to replace the battery. Support staff told me they don't have info on the ppid but the battery is new and I can view it before installing it. I'm also having a keyboard problem with 3 of the symbol keys when using shift.

@Jeff Z. I have the exact same problem with the battery I just purchased from laptop battery express. I am returning this battery as soon as I get a Dell OEM one from Parts People. I'll let everyone know here if they send me an A07, I am crossing my fingers. New Dell OEM Original XPS 15 9560 9570 6-Cell Battery 6GTPY (parts-people.com)

I am also having this issue with my XPS 7950. Battery PPID - CN0GPM03SLW0096A40ZAA03

I had actually experienced this issue with my laptop within the first few months of ownership (purchased in July/August of 2019). I didn't think of it as a big deal at the time and also thought it could be because I usually leave my PC plugged in at 80% and maybe that messed with the windows battery indicator. I wouldn't be surprised if I have under 50 cycles.

Some of the people on this forum should be detectives! I agree that it seems likely to be a hardware/firmware issue with the specific lot of batteries manufactured during the time. I actually had pretty bad luck with my PC...I was experiencing a super bad flickering issue (colors, frame rate, focus, etc.). I sent my laptop for warranty repair and they replaced the motherboard. I got it back and still had the same issue. Sent it back and then the screen was replaced. That did end up fixing the issue but it took two whole months to go through that process.

I bring that up since it can probably eliminate the motherboard as the hardware culprit. Anyway, hoping Dell admits there is a battery problem and will replace for free. This is a very expensive laptop that we shouldn't have to replace hardly used batteries for.

Hi, my XPS 15 7590 started giving the false "Warning: Battery Critically Low" message yesterday. After the firmware update in September last year, the one you talked about, did the issue go away or just persist?

I do suspect that the battery HW is actually the problem.

I have tried going into the BIOS when booting in the morning (Laptop disconnected, less that 100% charge and after more than 6hs of being shut down).

What I see is the BIOS reporting the right charge from the previous day for about 2 to 4 minutes then dropping to 7%  

When I reboot and connect the power source the battery recharges 'normally' from 7 or 6%.

SO, may be the 'false low battery warning' is not so false after all... the battery actually loses its charge!

I don't know. Maybe this provides hopes that there is a batch of faulty batteries and replacing the battery will solve the issue?

The same issue here.

I turn off my laptop with 50%, 40%, 30% or anything in between and below using shut down, hibernate or sleep, and when I turn it back on I get a battery warning and the battery is 1% until I plug it into the socket and the next second went back to the % it was when turning it off. I've had this problem for around 2 months, or at least I notice since then.

If the battery is above 50% when turned off no problem occurs at turning it on.

Anyone had this problem and find a solution?

1yo XPS 15 7590

dell support is useless.

Following up on my previous post... I bought a Dell OEM battery from Parts People. It arrived and was very happy to see it was an A07 battery. Installed and tested without issue. Started up this morning with 45% battery after being off for an extended period of time. Here is the link to purchase the same: New Dell OEM Original XPS 15 9560 9570 6-Cell Battery 6GTPY (parts-people.com)

I do not recommend purchasing a third-party battery for the XPS 7590.

I have the exact same issue. My battery also has a PPID that ends with A03. I hope that it is a battery firmware issue and it can be resolved by software, and if it can't at least they should give us free replacements. This and the unresponsive trackpad are the biggest issues with this laptop.

@droidmonkey That's exactly the part that DELL should be sending to everyone impacted by the issue!

I feel sorry for the users impacted and out-of-warranty that are paying for the replacement themselves. I fully understand the urgency which pushing some people to pay instead of waiting until DELL recognized the issue and does a proper recall. After all, we bought a [expensive] laptop because we wanted to use it as a laptop: this issue prevents us from having the functionality expected.

In many countries, manufacturers are expected to live up to the usability of the product, they cannot hide beyond the claim that 'warranty has expired' to be off the hook regarding their responsibilities towards customers.

So far we only know of one case in the UK where DELL replaced the battery after the 1-year warranty for free.

-p  

Still same issue here too, same battery, same behavior. I'm really disappointed that a company like Dell does not even reply here to all these users, I'm not saying offering a free replacement (as they should) but at least say something.  

Sorry for the late update, I thought I had replied earlier. I had the battery replaced with a new one and it seems to have fixed the problem. New battery ppid ends with A07

@jasonbm123 , yes indeed DELL behaves incompetently and uselessly in this issue.

Their stubbornness is beyond belief. I have a hard time imagining recommending their products based on the service provided for such an expensive piece of HW.

I've been trying to escalate using direct messaging to DELL personnel, ZERO response, nada!

Confirming that my battery is revision A03 and is experiencing the same issue as the majority of other users are reporting (below ~60% charge, sleep for ~1hr, shows 1% upon wake and unusable until plugged into wall.)  Looking into what might be in my power to do as far as submitting a formal consumer complaint.

PPID: CN0GPM03SLW0096D41P8A03

 @DELL-Cares @DELL-Jesse L @Dell-BradL, pinging y'all once more.