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January 20th, 2021 12:00

Dell XPS 15 9500 Finger print reader no longer working. solution

My fingerprint reader randomly stopped working, windows setup said that the device was not found and the fingerprint device was no longer in the device manager under Biometric devices.

Installing the fingerprint driver just gave me an error saying it could not find the device.

Just wanted to share what worked for me.

  1. Go to bios by restarting and pressing F12 on boot.
  2. Click the Bios Setup tile.
  3. Click Integrated devices and scroll all the way down.
  4. Go to miscellaneous devices, turn off the fingerprint scanner and press save.
  5. Check the box for fingerprint scanner again to turn it back on again and press and save.
  6. Restart device. It works again right away.

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January 21st, 2021 06:00

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

1 Message

March 19th, 2024 06:54

@BarneyStanson thanks man! This worked jsut as described! Same thing for Camera face recognition, disabled and enabled it to work again. Cheers!

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