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Dell XPS 15 9530 webcam continuously failing
Hi, the build in webcam on my XPS 15 9530 running Windows 10 disconnects every few seconds. In the camera app I get a working image, but after a few seconds an error message;
We can't find your camera
0xA00F4244
After with camera reconnects and the same pattern keeps repeating. Skype and Zoom start with working video, but after a few seconds they also loose connection, but do not recover from this error.
Out of pure frustration I reinstalled Windows 10, but that did not help.
Any ideas? Hardware broken?
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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January 28th, 2019 09:00
Thank you for your message. This seems to be an issue with the physical camera & could be caused by a loose contact or faulty hardware.
Open Dell Support Assist, click on Troubleshoot tab- click on run test on a specific piece of hardware- select camera & run test.
If the Camera test is initiated but fails with the same error, the hardware will need a replacement.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
How to locate the service tag