Dell XPS 7390 Windows 11 Start Menu not working

Question

Hi,

Upgraded my Dell XPS 7390 to Windows 11 during beta and found the start menu not working so I switched back to Windows 10. Now with the full release of Windows 11, I have upgraded again and the start menu still does not work.

Windows log files show crash of StartMenuExperienceHost.exe caused by ControlLib.dll each time start menu is pressed.

I have found that if I disable the Display Adapter in Device Manager (Intel Iris XE) then re-enable it, start menu starts working again until I restart my computer, then it stops working until I disable the display adapter again.

I have updated to the latest display adapter driver.

So far I have tried an upgrade, run SFC scans and disk check scans, and re-installed windows to no avail. Rolling back to Windows 10 works fine but when upgrading to Windows 11, the issue returns.

Any ideas would be greatly appreciated.

GunnerMcDagget · Accepted Answer

Yeah, was hoping but each restart brought the problem back. Looks like Microsoft figured it out though. Reported it to them as well and a few others reported the same issue. An update came out about 10 minutes ago. Only tested 2 restarts but it's working fine now.

DrHouseDK · Answer

Odd, disabling the internal graphics, waiting 20 seconds and then re-enabling it through device manager, fixed it on my XPS 9510. I would have thought it was an universal fix on Intel integrated graphics-laptops from Dell.

DELL-Cares · Answer

We appreciate your efforts in performing the troubleshooting steps.    Feel free to reach out to us in case you need any assistance, we will be happy to assist you.

DELL-Cares · Answer

Greetings,

I'm Kughalu, one of the Supervisors at Dell Social Media Support. I’m writing to you regarding the interaction you had with my team.

Kiran brought this case to my attention and I reviewed the details. I see there was an issue with windows start menu on your system and you got it resovled by contacting Microsoft team. Should you require any further assistance in the future, feel free to reach out to us.

Lastly, are you happy with the support received from my team so far? Do you have any feedback for us?

Best Regards
Kughalu
Supervisor
Dell Social Media Team

AdrianG001 · Answer

So, in order to bring a response: I solved this by disabling the Intel UHD graphics through devmgmt, and enabling it again. Nothing else. I've now got a Start Menu!

GabrieleLS · Answer

AdrianG001 solution worked for me! Thanks.

XPS

Dell XPS 7390 Windows 11 Start Menu not working

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