Dell XPS 7590 Sound not working

Question

Hello,

The sound on my XPS 7590 i7 is not working. I recently removed the cover and disconnected the battery to perform a reset to fix another problem and since then the sound no longer works.

I was getting an amber light near the touchpad and the laptop would shutdown completely when I unplugged the power cord. This no longer happens now that I reset the laptop but since I fixed that the sound will not work.

Bluetooth headphones work fine but the speakers produce no sound.

I ran a diagnostic on windows 10 and it could not find any problem. I ran Dell diagnostic test using reboot then hold F12. The test was passed with no problems found. I installed the latest Realtek audio driver and still no sound.

When I had the back off of the laptop I cleaned up some a little bit of dust that I found inside. Could this have caused the problem with the speakers? I cleaned the speakers also with the cue-tips but I did this very gently.

I would appreciate any suggestions :')

Thank you

JOcean · Answer

Did you hear sound when you ran diagnostics? If so then the speakers and connections are fine and it would be a driver or Windows related problem.

Ben19851 · Answer

Hello friend, no I did not hear any sound at all

AdrianG001 · Answer

Make sure you unplug the headphones to hear sound from speakers. When the headphones are disconnected sound is directed to speakers.

Ben19851 · Answer

Hi Adrian, I am using Bluetooth headphones. When I turn the Bluetooth off on the laptop it still produces no sound ;(

XPS_Man · Answer

@Ben19851 During F12 > Diagnostics  You have an option of Quick Audio Test  Perform it to find if it's a hardware issue.    Also do wired headphone work.

Ben19851 · Answer

Thank you friend, I will borrow some wired headphones and test them. When I open the diagnostic menu there is no option for quick audio test. I googled an image for what the button should look like (bottom right of screen) but this is missing when I open diagnostics

thank you

XPS_Man · Answer

Yes you are right >. Dell has updated their EPSA Diagnostics to SupportAssist Pre boot Diagnostics for this model

you must have an option ADVACED TEST which lets you to do individual tests on Speakers.

XPS

Dell XPS 7590 Sound not working

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