Dell XPS 9530 Power Issue

Question

Hi All  For years my XPS has gave me no problem however i am pulling my hair out with a power issue Last month my laptop would not turn on without being connected to the wall adapter so as it was a few years old i replaced the battery and power port on the board . After fitting these my laptop started working on battery power alone however only for 10 mins , the battery goes from 100% to 10% in minutes however when i plug in the power adapter in its back at 100% IN 5-10 mins   I have updated the bios and removed the battery holding the power button for 30 secs    Any help would be appreciated

ejn63 · Answer

The battery is faulty.  Contact your supplier to have it replaced.

U2CAMEB4ME · Answer

Welcome to the Dell Community @Jambo2020

The battery in question, is it a Dell OEM or third party battery???

If it is a third party battery you may want to just return it for refund.

OEM's are usually more expensive but can be worth the extra money.

https://www.parts-people.com/index.php?action=category&id=143&subid=470&refine=battery

Best regards,

U2

Jambo2020 · Answer

Hi

Thanks for your reply

Its a third party battery however when i look at it through power command its recognised as a dell battery , i was thinking about returning the battery however the t&cs state that the batteries will be tested before any refund is given , if battery is found to be OK the battery will be returned to me

XPS

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