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5863
Dell XPS13 2 in 1 won’t turn on
Hi all. My laptop won’t turn on. Regardless of whether it’s plugged in, the charging light is flashing amber and white, the keyboard lights up after pressing on/off button, but the screen does not turn on. F2 unresponsive. The keyboard can only be turned off with a 10 second hard shut down. The indicator on the usb-c end of the charger lights up white when plugged in, and a working Mac usb-c charger does not change the behavior of the laptop. The cord was bitten by a cat while plugged in (and connected to the laptop) overnight. Ordered a replacement charger + will test my cord with a different device tonight. Please help; this is extremely bad timing.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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August 21st, 2019 11:00
Click my DELL-name and private message me the following information;
- Computer Service Tag number
- Your shipping address, phone number, and email address
Saltgrass
3 Apprentice
3 Apprentice
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4.3K Posts
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August 21st, 2019 15:00
Are the amber and white lights blinking in a pattern?
Did the cat pull on the cable which may have damaged the plug?
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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August 22nd, 2019 06:00
Awaiting a response to my previous reply.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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August 22nd, 2019 13:00
Since we have not received a reply from you, we are closing this case.
Lisa65536
4 Posts
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August 22nd, 2019 17:00
Lisa65536
4 Posts
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August 22nd, 2019 18:00
I can’t find a private message link from your profile.
Lisa65536
4 Posts
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August 22nd, 2019 19:00
Saltgrass
3 Apprentice
3 Apprentice
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4.3K Posts
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August 23rd, 2019 07:00
I could not find an explanation of any blinking lights but I did see a beep code table. Is your system beeping at all?
If it is blinking amber, it might be related to the battery or charging system. I just don't see those lights described in the manual.
I know my power cord was bent just where if comes out of the insulation and sits at a slight angle. It is susceptible to damage while being moved around, so that that area carefully.
Those system do have fairly sophisticated power control mechanisms. Perhaps using a non-approved power supply may not be best.
KANVISIT
1 Message
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June 6th, 2020 00:00
Hi I'm having the same issues I've tried everything suggested but my laptop won't turn on. the LED status as shows : https://www.youtube.com/watch?v=WDo_oKL4gGA
ejn63
10 Elder
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23.1K Posts
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June 6th, 2020 07:00
This is a screen failure.