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2 Posts
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2071
July 3rd, 2020 07:00
Dell fingerprint scanner not compatible with Windows Hello Fingerprint...
I just got my Dell XPS 9300. I set up my fingerprint and it stopped working after I ran updates for Dell and Windows. On the picture you can see the message that pops up. "Learn more" option of course doesn't cover the issue at all.
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DELL-Cares
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July 3rd, 2020 07:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
Ichel
1 Message
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July 28th, 2020 08:00
I have the same problem.
sperlmutar
1 Message
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August 27th, 2020 21:00
Same problem too.
DELL-Jesse L
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August 28th, 2020 06:00
Dan B 68
1 Message
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April 3rd, 2023 10:00
I have the same problem.
Fingerprint reader was working fine until today. Thankfully I remembered my pin.
I see the following update: Dell, Inc. - Firmware - 0.1.23.0 installed 4/3/2023