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8 Posts
0
459
December 6th, 2020 02:00
Different artifacts appearing on the screen randomly.
Hi guys,
I've purchased Dell XPS 9300 (i7-1065G7 16GM RAM, 4K UHD) a month ago, and sometimes I'm having trouble with randomly appearing artifacts. In the link below you can see an example of what's happening in MS Word:
As you can see, the bottom part of the display becomes black when I hover on some areas in the empty doc.
Sometimes, when I'm not using MS Word, the system could automatically go crazy and the screen shows dozens of Windows taskbars all over the screen. It looks like a screensaver, and once I click somewhere or push any button on the keyboard, that crazy "screensaver" disappears:
A rough example of what I mean (annotations are not mine, ignore them):
I experienced a lot of troubles since I moved from my Dell XPS 9370 to this one. My main concern was the battery life that is extremely, extremely poor in 9300. However, I can get used to that if I would know that that's the only issue.
Any advice on what I can do to stop seeing the artifacts described/shown above?
P.S. My OS is Windows 10 Pro - the last updated November 20.
Thank you!
root_
8 Posts
0
December 6th, 2020 02:00
After I resized the window of MS Word, the issue disappeared. However, obviously, I'm sure that it'll appear in some other way somewhere else.
Sometimes it's a black screen, sometimes it's some blinking thing that is hard to catch to describe.
root_
8 Posts
0
December 6th, 2020 03:00
MS Word issue has been solved after disabling "Hardware acceleration" (In Office: File -> Options -> Advanced -> [Display section] -> toggle "Disable hardware acceleration".
Now the only issue that still remains is the one due to which I see dozen windows taskbars all over the screen as a screensaver. Happens a few times during the day. Maybe there is another "hardware acceleration"-related setting that I should disable in Windows somewhere? Any ideas?