Does the system setup (F2 at powerup) see the drive at all? If not, power off, unplug the system, disconnect the battery from the system board and hold the power button for 30 sec. Remove and reinstall the drive.
Then re-check. If it's still not seen, it's toast (unfortunately, one downside of SSDs is that they can and do fail suddenly and without warning, whereas hard drives most often give advance notice of impending failure).
If the drive IS seen in setup, you can try moving it with no risk to either system. If it works in the other system, chances are there's an issue with the mainboard in system 1 -- if it doesn't, it confirms the drive failure.
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
Yes - the system saw the hard drive. After SOOOOO many hours messing with the BIOS settings and running diagnostics a million times, I unplugged the laptop and held down the power button for 20 seconds. That actually WORKED!!!!!
ejn63
10 Elder
•
30.7K Posts
1
October 31st, 2021 04:00
Does the system setup (F2 at powerup) see the drive at all? If not, power off, unplug the system, disconnect the battery from the system board and hold the power button for 30 sec. Remove and reinstall the drive.
Then re-check. If it's still not seen, it's toast (unfortunately, one downside of SSDs is that they can and do fail suddenly and without warning, whereas hard drives most often give advance notice of impending failure).
If the drive IS seen in setup, you can try moving it with no risk to either system. If it works in the other system, chances are there's an issue with the mainboard in system 1 -- if it doesn't, it confirms the drive failure.
DELL-Cares
Moderator
•
27.6K Posts
0
October 31st, 2021 01:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
speedstep
9 Legend
•
47K Posts
0
October 31st, 2021 05:00
@kcoleman70
Please press the blue Accept as Solution button below if this post answers your question.
Post a private message to @DELL-Cares with your service tag for help.
Service Tag : DO NOT POST Service Tag.
Error Code : 2000-0161
Validation : 100936
Hard Drive - No NVMe Drive detected on PCI tag 00B8, NamespaceID 0B
kcoleman70
1 Rookie
•
2 Posts
0
October 31st, 2021 06:00
Yes - the system saw the hard drive. After SOOOOO many hours messing with the BIOS settings and running diagnostics a million times, I unplugged the laptop and held down the power button for 20 seconds. That actually WORKED!!!!!
DarwinSa
1 Message
0
February 22nd, 2023 13:00
I have the same model and the same error code, I would like to know what to do for solve it as soon as possible