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August 13th, 2020 03:00
Headset - microphone not working
I cannot get my Dell XPS 9360 to recognise an external microphone on my headset. I can get audio output through the device but cannot get the microphone to work - it defaults to the in built laptop microphone.
Things I have tried:
- Connect headset via 3.5mm (combo) jack
- Select the "Headset" option on the Waves Audiomaxx pop up
- Check that the microphone is not disabled, muted etc.
- Updated my Realtek Audio driver via the Dell driver update site to (6.0.8895.1)
- Tried to change the input in Windows 10 Audio settings, but only "Microphone Realtek Audio" is an option
I cannot get other in-line microphone headphones to work either. Any suggestions or fixes!?
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bacillus1
2 Intern
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415 Posts
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August 13th, 2020 07:00
ETough
2 Posts
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August 13th, 2020 08:00
Correct, there is no specific "Headset" in the recording tab for my Razer 3.5mm headset connection. My understanding is that the Realtek Microphone option should work when I select headset in Waves AudioMaxxx Pro. However, I do see it when i use my bluetooth headphones (not the headset in question).
I can then select the "Headset" option in Waves - which changes the output to the headset. But the microphone is not recognised - no input seen.
Tesla1856
10 Wizard
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17.8K Posts
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August 15th, 2020 12:00
Since the XPS-9360 only has one 3.5mm audio jack, that means that only headsets with 4 contact-bands will work. An example is the one from your smartphone that has both stereo-earbuds and a mono-mic.
mmspock
1 Message
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October 22nd, 2020 08:00
Hi, not sure if this is solved. I have problem with using 4 ping jack with my xps 9360. There is no way to select external microphone. Any idea how to debug this problem.