cheekyclassy
1 Copper

Intel GPU Drivers too old for Adobe Premiere Pro

Hello!

I've experienced a rather annoying issue. After launching Adobe Premiere Pro this message pops up:

Annotation 2019-06-05 195336.jpg

SupportAssist and Dell Update both say I have the latest drivers installed, but you can see why I don't believe that. How can I update the drivers, so the program runs smoothly and actually uses the dedicated GPU instad of killing the Intel GPU instead?

 

Please help 😞

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12 Replies
Mary G
5 Iridium

Re: Intel GPU Drivers too old for Adobe Premiere Pro

No way to answer without any info at all. Model computer, operating system, plus the words in the error message. Only you can see the graphics.

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U2CAMEB4ME
3 Zinc

Re: Intel GPU Drivers too old for Adobe Premiere Pro

Welcome to the Dell Community  @cheekyclassy 

https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630

To better assist you, we would need the exact model number of your laptop/desktop???

U2

PLEASE DO NOT POST ANY SERVICE TAGS!!!


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cheekyclassy
1 Copper

Re: Intel GPU Drivers too old for Adobe Premiere Pro

The number is 9560, XPS 15.

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U2CAMEB4ME
3 Zinc

Re: Intel GPU Drivers too old for Adobe Premiere Pro

@cheekyclassy 

Did you try the Intel driver???

Regards,

U2


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
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cheekyclassy
1 Copper

Re: Intel GPU Drivers too old for Adobe Premiere Pro

I'm sorry, didn't know what information I should provide.

Model: XPS 9560

Operating system: Windows 10 Home

CPU: Intel i7 7700HQ @ @2.80GHz

GPU1: Intel HD Graphics 630

GPU2: GeForce NVIDIA GTX 1050 4GB

RAM: 16GB

 

Please specify what you mean by "Only you can see the graphics". Isn't the screenshot visible to anyone but me?

 

The message reads:

"VIDEO: Intel(R) HD Graphics 630 v.23.20.16.4973

The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.6286 or later. Drivers are provided by Intel or your computer's manufacturer. (...)"

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cheekyclassy
1 Copper

Re: Intel GPU Drivers too old for Adobe Premiere Pro

I went to Intel website but when I started the automatic drivers detection it showed that my drivers are up to date.

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Spoonsize
1 Copper

Re: Intel GPU Drivers too old for Adobe Premiere Pro

I have the same issue. Dell XPS 15

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briwilli
1 Copper

Re: Intel GPU Drivers too old for Adobe Premiere Pro

Hi all,

I am Brian Williams, one of the developer leads on Adobe Premiere Pro.  The dialog contains a link you can click on to get more information.  We have some advice on things to try if your manufacturer does not have a later driver.  Here's a direct link to our article:

https://helpx.adobe.com/premiere-pro/kb/gpu-and-gpu-driver-requirements-for-premiere-pro.html

Expand the section titled "> Intel GPU driver update requirements" for more information and helpful articles from Intel on how to update your driver.  Please proceed with caution and be certain to create a backup of your system before trying the manual update process to the 100.6286 driver.

Brian Williams
briwilli@adobe.com

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Ringtest
1 Copper

Re: Intel GPU Drivers too old for Adobe Premiere Pro

Has anyone found a fix for this? It's been weeks and my system is now unusable with adobe premiere. I have updated every driver available. This is a joke!

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