I've experienced a rather annoying issue. After launching Adobe Premiere Pro this message pops up:
SupportAssist and Dell Update both say I have the latest drivers installed, but you can see why I don't believe that. How can I update the drivers, so the program runs smoothly and actually uses the dedicated GPU instad of killing the Intel GPU instead?
Please help 😞
No way to answer without any info at all. Model computer, operating system, plus the words in the error message. Only you can see the graphics.
Welcome to the Dell Community @cheekyclassy
To better assist you, we would need the exact model number of your laptop/desktop???
PLEASE DO NOT POST ANY SERVICE TAGS!!!
I'm sorry, didn't know what information I should provide.
Model: XPS 9560
Operating system: Windows 10 Home
CPU: Intel i7 7700HQ @ @2.80GHz
GPU1: Intel HD Graphics 630
GPU2: GeForce NVIDIA GTX 1050 4GB
Please specify what you mean by "Only you can see the graphics". Isn't the screenshot visible to anyone but me?
The message reads:
"VIDEO: Intel(R) HD Graphics 630 v.126.96.36.19973
The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.6286 or later. Drivers are provided by Intel or your computer's manufacturer. (...)"
I am Brian Williams, one of the developer leads on Adobe Premiere Pro. The dialog contains a link you can click on to get more information. We have some advice on things to try if your manufacturer does not have a later driver. Here's a direct link to our article:
Expand the section titled "> Intel GPU driver update requirements" for more information and helpful articles from Intel on how to update your driver. Please proceed with caution and be certain to create a backup of your system before trying the manual update process to the 100.6286 driver.
Has anyone found a fix for this? It's been weeks and my system is now unusable with adobe premiere. I have updated every driver available. This is a joke!