Intel Optane Memory Pinning, error

[judipops]

getting this error message, any help welcome

Intel Optane(tm) Memory Pinning : can not load the file DLL ´iaStorAfsServiceApi.dll´ : Can not find the specified module. ( Exception HRESULT : 0x8007007E).

[EvGeene]

https://www.intel.com/content/www/us/en/support/articles/000024626/memory-and-storage.html

Ran into it an hour ago also.

I did check as stated in the above link, but was already disabled.

Restarted, seems to be fixed for now.

Otherwise I will uninstall Intel Radip Technology software entirely...

[EvGeene]

Nope, it came back.

I uninstalled the Intel Optane Pinning Explorer Extensions

[Ebin2310]

How did you do that

[U2CAMEB4ME]

Welcome to the Dell Community  @Ebin2310 

Go to the “Control Panel”

Click on “Default Programs”

In the lower left hand corner click on “Programs and Features”

You could try to "Repair" first, if not then “Uninstall” any "Intel Optane Software" that may be installed.

Reboot.

Best regards,

U2

[blkhole]

this works.

after the repair just restart.

[dhruv.288]

Thank you for the solution. It worked. 

[U2CAMEB4ME · Accepted solution]

Welcome to the Dell Community.

* From your Service Tag page, click DRIVERS & DOWNLOADS
* Select the Serial ATA drop down category
* Look for the latest Intel Rapid Storage Technology Driver (version 15.5.2.1054 or newer)
* Download/install. When done, restart the PC and retest

* Go to the “Control Panel”
* Click on “Default Programs”
* In the lower left hand corner click on “Programs and Features”
* First you could try to "Repair/Modify" any "Intel Optane Software" that may be installed (Memory and Storage Management, Pinning Explorer Extensions)
* Reboot and test
* If that does not work then “Uninstall” any "Intel Optane Software" that may be installed
* Reboot and test

Best regards,

U2

Quick Background on Intel Optane Memory

[ganeshkp]

Thanks..This solved problem with this error

[U2CAMEB4ME]

Your very welcome @ganeshkp 

Regards,

U2