judipops
2 Bronze

Intel Optane Memory Pinning, error

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getting this error message, any help welcome

Intel Optane(tm) Memory Pinning : can not load the file DLL ´iaStorAfsServiceApi.dll´ : Can not find the specified module. ( Exception HRESULT : 0x8007007E).

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U2CAMEB4ME
5 Iridium

Re: Intel Optane Memory Pinning, error

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Welcome to the Dell Community.

* From your Service Tag page, click DRIVERS & DOWNLOADS
* Select the Serial ATA drop down category
* Look for the latest Intel Rapid Storage Technology Driver (version 15.5.2.1054 or newer)
* Download/install. When done, restart the PC and retest

* Go to the “Control Panel”
* Click on “Default Programs”
* In the lower left hand corner click on “Programs and Features”
* First you could try to "Repair/Modify" any "Intel Optane Software" that may be installed (Memory and Storage Management, Pinning Explorer Extensions)
* Reboot and test
* If that does not work then “Uninstall” any "Intel Optane Software" that may be installed
* Reboot and test

Best regards,

U2

 

Quick Background on Intel Optane Memory

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP Color LaserJet M553dn 40ppm

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59 Replies
EvGeene
2 Bronze

Re: Intel Optane memory Pinning error

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https://www.intel.com/content/www/us/en/support/articles/000024626/memory-and-storage.html

Ran into it an hour ago also.

I did check as stated in the above link, but was already disabled.

Restarted, seems to be fixed for now.

Otherwise I will uninstall Intel Radip Technology software entirely...

EvGeene
2 Bronze

Re: Intel Optane memory Pinning error

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Nope, it came back.

I uninstalled the Intel Optane Pinning Explorer Extensions

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Ebin2310
2 Bronze

Re: Intel Optane memory Pinning error

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How did you do that

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U2CAMEB4ME
5 Iridium

Re: Intel Optane memory Pinning error

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Welcome to the Dell Community  @Ebin2310 

Go to the “Control Panel”

Click on “Default Programs”

In the lower left hand corner click on “Programs and Features”

You could try to "Repair" first, if not then “Uninstall” any "Intel Optane Software" that may be installed.

Reboot.

Best regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP Color LaserJet M553dn 40ppm
blkhole
2 Bronze

Re: Intel Optane memory Pinning error

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this works.

after the repair just restart.

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dhruv.288
2 Bronze

Re: Intel Optane memory Pinning error

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Thank you for the solution. It worked. 

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U2CAMEB4ME
5 Iridium

Re: Intel Optane Memory Pinning, error

Jump to solution

Welcome to the Dell Community.

* From your Service Tag page, click DRIVERS & DOWNLOADS
* Select the Serial ATA drop down category
* Look for the latest Intel Rapid Storage Technology Driver (version 15.5.2.1054 or newer)
* Download/install. When done, restart the PC and retest

* Go to the “Control Panel”
* Click on “Default Programs”
* In the lower left hand corner click on “Programs and Features”
* First you could try to "Repair/Modify" any "Intel Optane Software" that may be installed (Memory and Storage Management, Pinning Explorer Extensions)
* Reboot and test
* If that does not work then “Uninstall” any "Intel Optane Software" that may be installed
* Reboot and test

Best regards,

U2

 

Quick Background on Intel Optane Memory

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP Color LaserJet M553dn 40ppm

View solution in original post

ganeshkp
2 Bronze

Re: Intel Optane memory Pinning error

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Thanks..This solved problem with this error

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U2CAMEB4ME
5 Iridium

Re: Intel Optane memory Pinning error

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Your very welcome @ganeshkp 

Regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP Color LaserJet M553dn 40ppm
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