I just haven't been able to get my hands on a wired mouse. I will get one and try it and update here. I have been using a bluetooth mouse and it is working fine (as one would expect).
Hi, ericmcf. I'm Geoffrey, one of the Supervisors at Dell Social Media Support. I’m writing to you regarding the interaction you had with my team. We are awaiting your response to proceed further in this case. We understand you have a busy schedule, and we do not mean to rush you. We shall put this case on hold for now. You may get back to us anytime at your convenience, and we would be happy to assist you further. We are available 24/7. Take care and be safe. Geoffrey Supervisor Dell Social Media Team
The mouse does seem to work fine when using a wired connection to the monitor. It's odd that the wireless mouse struggled so much, even when I was within inches of the receiver. I have purchased a bluetooth mouse to move past this issue. Thanks for the help!
DELL-Jesse L
Moderator
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17.9K Posts
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April 11th, 2022 06:00
ericmcf,
Following up to see if you have checked the issue with the wired mouse and what is the outcome? Let us know.
ericmcf
3 Posts
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April 11th, 2022 19:00
I just haven't been able to get my hands on a wired mouse. I will get one and try it and update here. I have been using a bluetooth mouse and it is working fine (as one would expect).
Dell-Geoffrey R
4 Operator
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159 Posts
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April 19th, 2022 10:00
Hi, ericmcf.
I'm Geoffrey, one of the Supervisors at Dell Social Media Support. I’m writing to you regarding the interaction you had with my team.
We are awaiting your response to proceed further in this case. We understand you have a busy schedule, and we do not mean to rush you. We shall put this case on hold for now. You may get back to us anytime at your convenience, and we would be happy to assist you further.
We are available 24/7. Take care and be safe.
Geoffrey
Supervisor
Dell Social Media Team
ericmcf
3 Posts
0
April 28th, 2022 10:00
The mouse does seem to work fine when using a wired connection to the monitor. It's odd that the wireless mouse struggled so much, even when I was within inches of the receiver. I have purchased a bluetooth mouse to move past this issue. Thanks for the help!