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1 Rookie
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37 Posts
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357
October 10th, 2022 01:00
Issues with one WiFi network
XPS 15 7590
"I have a Dell XPS 7590 running Windows 10 Pro. Unfortunately, the notebook uses a KIller WiFi 6 AX 1650x network card, that has been the worst adapter I have ever used fo far. It forced me to buy plenty of new and costly hardware just to connect to slow broadband connections. Other notebooks I have connect to the same networks this Dell hates with no problems at all.
However, now I am able to connect to many WiFI networks, but not to the EduRoam network I have at work (and find around the world). Just to make a comparison, my 2020 MacBook Air connects to the same EduRoam, placed in the same spot on the desk as the Dell, without a single issue and only requesting login and password, no crazy flagging here and there deep into the connection properties.
I have followed several guideline, such as https://kb.uwp.edu/page.php?id=47077, but I keep receiving "cant' connect to this network".
I am now desperate so I came here to ask:
- is there any log file I can read to better understand what is causing the failure? I cannot find anything in the Microsoft Event Viewer.
- do you have other guides I can follow?
I was able to connect to this network (following the guide above) only once a couple of years ago. After that, never again (so may be it is driver-related, but I would not know which to install).
0 events found
d5123101
2 Intern
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457 Posts
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October 10th, 2022 05:00
Have you replaced the original WiFi card with something else? I cannot tell by what you wrote in your post.
filbert
6 Operator
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1.8K Posts
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October 10th, 2022 07:00
Do you have a software firewall running on your laptop? If so, try disabling it temporarily to see if that makes a difference.
Many users report Killer cards blocking access to certain web sites. IIRC, some settings needed to be changed. Open Killer Control Center or Killer Network Manager | Settings: disable Killer Prioritization Engine. Under System Settings: disable Advanced Stream Detect.
If that doesn't make a difference, disable other Killer enhancements.
A Dell Community Manager added this: Device Manager | View | Show hidden devices | Expand Network adapters | Right-click Microsoft WiFi Direct Virtual Adapter | Disable device
I read that Dell SmartByte can slow WiFi and cause other issues. Some forum people recommend to disable/uninstall it. JOcean posted this: You may have Smartbyte installed and running. This web page https://windowsreport.com/smartbyte-services/ at Windows Report explains how to uninstall and make sure it does not come back through SA [SupportAssist]
Mary G
6 Operator
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20.1K Posts
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October 10th, 2022 13:00
See this-- FAQs - eduroam.org
thistlillo
1 Rookie
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37 Posts
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October 10th, 2022 22:00
Unfortunately, the configuration tool linked in that page is not suited for my organizations.
thistlillo
1 Rookie
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37 Posts
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October 10th, 2022 22:00
No, I did not.
thistlillo
1 Rookie
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37 Posts
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October 10th, 2022 22:00
I have made / repeated all the tests you suggested, with no success.
But, is there any place in the system where the reason of the connection failure is written? I had problems with setting up the VPN and I was able to solve them by looking at the log messages in the Even Viewer. Why are there no traces of the WiFi connection attempts?
d5123101
2 Intern
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457 Posts
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October 11th, 2022 07:00
It sounds weird, but going into device manager and totally deleting/uninstalling the WiFi card driver and letting it reinstall has fixed issues in the past. It sounds like you want to reset something to do with this WiFi card (considering only one network is effected).