Can you tell us the version of drivers you are using?
Have you tried uninstalling the device and checking the box to uninstall all drivers, then loading the latest drivers, which I get directly from Rivet Networks..?
Hello. We are awaiting your response. Do reach out to us so that we can assist you further, until then we shall be temporarily archiving the case at our end. ^MP
The same thing is happening to me. I have tried everything. Using Killer software uninstaller, Manually multiple times device uninstalling until it does not appear and so on. The last 2 times this happened to me I was able to solve it uninstalling OpenVPN (TAP windows Adapter) removing the device and restarting the laptop. I'm not able to make it work now no matter what!
Killer Network Service Version: File: Killer Network Service Version number: 2.2.3262 ____________________________
Killer Control Center Microsoft Store Version:
____________________________
Killer Driver versions:
File: RfeCo10x64.sys or KfeCo10x64.sys could not be found File: Qcamain10x64.sys could not be found File: Netwtw08.sys, Description: Intel® Wireless WiFi Link Driver, Version: 21.80.2.1 File: e2xw10x64.sys could not be found File: e2kw10x64.sys could not be found File: e3xw10x64.sys could not be found ____________________________
RN Traffic Control Service status: [SC] EnumQueryServicesStatus:OpenService FAILED 1060:
The specified service does not exist as an installed service.
____________________________
Killer Network Service status: [SC] EnumQueryServicesStatus:OpenService FAILED 1060:
The specified service does not exist as an installed service.
____________________________
Killer Saved Network Data:
User configuration file not found. ____________________________
Wireless Connection Information: There is no wireless interface on the system. Hosted network status : Not available
This exact same thing is happening with my XPS-13 which is less than a month old. I have uninstalled and re-installed the driver from the Dell Support center, but it does not work. Did I just buy a $1500 computer that won't connect to wifi?
After my own attempts to uninstall and re-install the driver, I called the main customer service line and received immediate help from someone named Parmeshwar. He did a *clean* uninstall of the driver for me (and taught me how to do it), then he walked me through a clean install via the Dell Support driver page.
Then he had me go into the Bios to restore the driver defaults, and when I restarted the computer a final time, the issue was resolved.
I don't remember all the steps well enough to detail them here, but it seemed to work, and I was honestly impressed with the level of service. (The entire phone call - including one transfer to get me to tech support, did take about 45 mins. But I was not waiting on hold very long at all.)
We had exactly this error with an XPS 13 7390 2-in-1. In Device Manager the Killer AX1650s network device (driver version 21.90.2.1) could not start.
In the system Event Log appeared errors from ACPI indicating that a device driver was trying to write to the wrong area of memory. The BIOS update by Dell Command Update to 1.5.0 must have failed somehow.
We reflashed the BIOS with the same version again and watched carefully: no errors. On rebooting, the wi-fi adapter immediately started without error and connected.
I'm on a XPS 15 9500 and my WiFi adapter just stopped working with a Code 10 in the Device Manager. When I checked the Windows Event viewer I saw this log of problems:
To no avail. Then I found the post above, did a clean Uninstall of the Killer software/drivers as per the Killer advice, then reflashed the BIOS by downloading the latest version from here:
So I just experienced this issue with my system, an Aurora Ryzen. I went through the steps listed in previous comments with no luck. I contacted support and we did update the bios but that didn't yield any results. As a last ditch effort, before resetting back to factory defaults, we deleted the device from Device Manager and immediately shutdown the system. I then powered off and unplugged the system and popped the wifi chip on the motherboard for about 30 seconds. Re-inserted the chip, closed the system up, and powered back on and wifi started working.
I wouldn't recommend doing this if you aren't comfortable going into a system.
After a lot of research, the problem is usually solved by resetting the bios to default, mainly on dell laptops. The problem is caused after doing bios update or installing windows 11. Also don't forget to install the updated drivers. Mine is a XPS 13 9310 and that was the solution.
Another thing to try. I have an XPS 9530 with the Code 10 error installing the Killer WiFi driver. The laptop was plugged in to AC power during the failed installation. I disconnected the power cord, uninstalled the driver, then reinstalled it. The installation completed successfully. That looks suspicious, as during a BIOS update the system needs to be plugged in. Installing the two drivers together would be a problem if the issue is a bug in the driver related to the power source for the laptop.
I had the same problem. I uninstalled latest windows update and restarted the machine. That resolved the problem. But I am afraid the problem might reappear after auto install of windows update. Any suggestions?
Saltgrass
4 Operator
•
4.3K Posts
0
March 30th, 2020 12:00
Can you tell us the version of drivers you are using?
Have you tried uninstalling the device and checking the box to uninstall all drivers, then loading the latest drivers, which I get directly from Rivet Networks..?
DELL-Cares
Moderator
•
27.6K Posts
0
April 8th, 2020 03:00
Hello. We are awaiting your response. Do reach out to us so that we can assist you further, until then we shall be temporarily archiving the case at our end. ^MP
ucicarlos
1 Message
0
May 16th, 2020 09:00
The same thing is happening to me. I have tried everything. Using Killer software uninstaller, Manually multiple times device uninstalling until it does not appear and so on. The last 2 times this happened to me I was able to solve it uninstalling OpenVPN (TAP windows Adapter) removing the device and restarting the laptop. I'm not able to make it work now no matter what!
Windows version 1909
===== Killer Diagnostics =====
5/16/2020 12:33:22 PM
____________________________
Killer Network Service Version:
File: Killer Network Service
Version number: 2.2.3262
____________________________
Killer Control Center Microsoft Store Version:
____________________________
Killer Driver versions:
File: RfeCo10x64.sys or KfeCo10x64.sys could not be found
File: Qcamain10x64.sys could not be found
File: Netwtw08.sys, Description: Intel® Wireless WiFi Link Driver, Version: 21.80.2.1
File: e2xw10x64.sys could not be found
File: e2kw10x64.sys could not be found
File: e3xw10x64.sys could not be found
____________________________
RN Traffic Control Service status:
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:
The specified service does not exist as an installed service.
____________________________
Killer Network Service status:
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:
The specified service does not exist as an installed service.
____________________________
Killer Saved Network Data:
User configuration file not found.
____________________________
Wireless Connection Information:
There is no wireless interface on the system.
Hosted network status : Not available
Radiofreewalsh
4 Posts
2
June 7th, 2020 17:00
This exact same thing is happening with my XPS-13 which is less than a month old. I have uninstalled and re-installed the driver from the Dell Support center, but it does not work. Did I just buy a $1500 computer that won't connect to wifi?
Radiofreewalsh
4 Posts
0
June 7th, 2020 18:00
UPDATE:
After my own attempts to uninstall and re-install the driver, I called the main customer service line and received immediate help from someone named Parmeshwar. He did a *clean* uninstall of the driver for me (and taught me how to do it), then he walked me through a clean install via the Dell Support driver page.
Then he had me go into the Bios to restore the driver defaults, and when I restarted the computer a final time, the issue was resolved.
I don't remember all the steps well enough to detail them here, but it seemed to work, and I was honestly impressed with the level of service. (The entire phone call - including one transfer to get me to tech support, did take about 45 mins. But I was not waiting on hold very long at all.)
RodH51
1 Message
0
August 4th, 2020 08:00
I have just experienced this problem on my XPS 13 7390 after a Windows 10 Home update (1909).
After a lot of trial and error, here's what I did to fix it . (Clean install).
Probably won't work for everyone - but Good Luck anyway !
Tafti
9 Posts
2
August 20th, 2020 03:00
We had exactly this error with an XPS 13 7390 2-in-1. In Device Manager the Killer AX1650s network device (driver version 21.90.2.1) could not start.
In the system Event Log appeared errors from ACPI indicating that a device driver was trying to write to the wrong area of memory. The BIOS update by Dell Command Update to 1.5.0 must have failed somehow.
We reflashed the BIOS with the same version again and watched carefully: no errors. On rebooting, the wi-fi adapter immediately started without error and connected.
Thank you to Ognyan at Dell Tech Support.
headphone.jack
1 Message
0
December 29th, 2020 01:00
Thank you Tafti, this post resolved my Issue.
I'm on a XPS 15 9500 and my WiFi adapter just stopped working with a Code 10 in the Device Manager. When I checked the Windows Event viewer I saw this log of problems:
Netwtw10 error:
ACPI Error:
First I tried a clean reinstall of the drivers following the Killer advice here: Wireless Not Working After Update / Code 10 Error – support.killernetworking.com
To no avail. Then I found the post above, did a clean Uninstall of the Killer software/drivers as per the Killer advice, then reflashed the BIOS by downloading the latest version from here:
Product Support | Dell UK
Then running it and following the instructions.
When the Laptop rebooted after the update, the WiFi adapter worked instantly without needing to install any more drivers.
NeonRonin
1 Message
0
January 3rd, 2021 08:00
So I just experienced this issue with my system, an Aurora Ryzen. I went through the steps listed in previous comments with no luck. I contacted support and we did update the bios but that didn't yield any results. As a last ditch effort, before resetting back to factory defaults, we deleted the device from Device Manager and immediately shutdown the system. I then powered off and unplugged the system and popped the wifi chip on the motherboard for about 30 seconds. Re-inserted the chip, closed the system up, and powered back on and wifi started working.
I wouldn't recommend doing this if you aren't comfortable going into a system.
LGportes
2 Posts
0
October 30th, 2021 07:00
After a lot of research, the problem is usually solved by resetting the bios to default, mainly on dell laptops. The problem is caused after doing bios update or installing windows 11.
Also don't forget to install the updated drivers. Mine is a XPS 13 9310 and that was the solution.
n8turepix
1 Rookie
•
21 Posts
0
November 6th, 2021 18:00
Another thing to try. I have an XPS 9530 with the Code 10 error installing the Killer WiFi driver. The laptop was plugged in to AC power during the failed installation. I disconnected the power cord, uninstalled the driver, then reinstalled it. The installation completed successfully. That looks suspicious, as during a BIOS update the system needs to be plugged in. Installing the two drivers together would be a problem if the issue is a bug in the driver related to the power source for the laptop.
Chiu852
1 Message
0
July 24th, 2022 03:00
Hi,
How do I reinstall the driver after uninstalling?
I have run in to the same issue and I'm not sure how to reinstall if I uninstall the driver
Thank you
pdhokte
1 Message
0
March 28th, 2023 15:00
I had the same problem. I uninstalled latest windows update and restarted the machine. That resolved the problem. But I am afraid the problem might reappear after auto install of windows update.
Any suggestions?
eggbert10
1 Message
0
January 2nd, 2024 20:52
@Saltgrass I had tried several times to Uninstall w/out removing drivers. This time I did the "remove drivers" and rebooted. The WiFi is now working.
Thanks
Shakedos
1 Rookie
•
1 Message
0
September 4th, 2024 11:28
It's a bios bug.
I had the same problem. did a bios update from "Dell command update" app , all good.
Didn't need to reinstall or update any wifi drivers.