I have a Dell Inspiron 5558. I recently changed my wifi provider to TMobile 5G home wifi. This laptop does not find the TMobile network. It finds all the others including my neighbors.
I tried all the "fixes" on the Tmobile site which are:
- Turn off any firewalls or antivirus software. If necessary, turn these back on after you complete your data session to secure your network.
- Make sure you're not exceeding the maximum recommended devices on the Nokia 5G21 Gateway, T-Mobile LTE Wi-Fi Gateway, or Arcadyan KVD21.
- Delete any saved Wi-Fi network name & password settings, then try to add the Wi-Fi network again.
- Try a different computer or device. If it's only on one device, there may be an issue with the device itself.
- If possible, make sure the device works on a different Wi-Fi network.
- Move the device to within 15 feet of the gateway to ensure there is no interference.
- Turn off your gateway and any connected devices for at least 60 seconds. (I also reset the Tmobile wifi device)
- Turn the gateway on and wait for it to finish booting before powering up other devices.
- If possible, connect using the Ethernet connection and see if the Wi-Fi network is hidden. (It found and showed the ethernet connection)
- If you still need help, give us a call at 1-844-275-9310. (Couldn't get help here. They simply run through the above items}
It is a dual band wifi.
Any ideas. Thanks for your help.
