Unsolved
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10 Posts
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February 12th, 2023 08:00
Looks like Windows didn't load correctly message after the computer is idle
XPS 17 9720
I have a new XPS 9720, and I've experienced this problem at least five times. When I leave the computer and return an hour or more later, I have the blue recovery screen with the message "Looks like Windows didn't load correctly". I usually use the Restart option, and it starts fine. I've looked at the Event Viewer and have 9 critical errors all relating to Kernel-Power. The information for the event is "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed or lost power unexpectantly." There are no dumps on the computer. According to SupportAssist my drivers are up to date. Any help would be appreciated.
0 events found

