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March 13th, 2019 00:00
Lost my bluetooth function
I don't know what happen but I was watching a movie and suddenly my speakers and mouse got disconnected. When I ran the troubleshoot, it's showing that my laptop doesn't have a bluetooth capability. This makes no sense as I was using my mouse 5 mins ago. Anyone know what happened to my computer and how to fix it?
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Dell-SreejithR
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March 13th, 2019 06:00
Thank you for your message. What is the system model in question here?
Was there any recent Windows update or driver installation done?
Do you see any red X or exclamation mark in device manager?
Have you observed any network issue with the wireless connection?
Open device manager – expand network adapter – right click on wireless combo & click on uninstall (do not check the box that says delete driver) & restart the computer. This will refresh the driver.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
How to locate the service tag