"What's damaged?" you say; the screen. No, the hinge is not damaged as far as I can tell. An again, no, we didn't do anything accidently. There was nothing between the screen and palm rest.
This was a failure due to a defect in manufacture of a component or assembly.
Apparently that isn't a consideration and Dell representatives are trainied to categorize any physical damage as the fault of the customer. Very disappointing.
What's damaged? If the hinge clearly has broken, you likely have a case to pursue.
If it's just a screen that's damaged, it sounds very likely there was an object between the screen and palmrest that probably damaged the display -- that is accidental damage that isn't covered by warranty.
freddurst321
3 Posts
0
April 28th, 2023 07:00
Thank you for the reply.
"What's damaged?" you say; the screen. No, the hinge is not damaged as far as I can tell. An again, no, we didn't do anything accidently. There was nothing between the screen and palm rest.
This was a failure due to a defect in manufacture of a component or assembly.
Apparently that isn't a consideration and Dell representatives are trainied to categorize any physical damage as the fault of the customer. Very disappointing.
ejn63
10 Elder
•
30.7K Posts
0
April 28th, 2023 07:00
" It is true the screen is physically damaged"
What's damaged? If the hinge clearly has broken, you likely have a case to pursue.
If it's just a screen that's damaged, it sounds very likely there was an object between the screen and palmrest that probably damaged the display -- that is accidental damage that isn't covered by warranty.
ejn63
10 Elder
•
30.7K Posts
0
April 28th, 2023 10:00
No manufacturer will cover evident physical damage to a screen under warranty.