Wow thats crazy bad! I'm sorry you had to go through that. I had gone through 3 as well and although they do have some issues but I'd say compared to your issues they were relatively cosmetic. I never had things not working like you described or overheating, crackling or whatnot with all 3 I tried. The only bigger-ish issue I had was freezing but that was solved by disabling intel's display power saving features. I'd say after 3 bad laptops just get a refund and get something else (maybe a Lenovo?).
Where do you guys live? Maybe particular areas have more bad batches than the rest, I don't know for sure.
That may apply to Dell Support as well, maybe some countries have better support than others. Well even so thats still no excuse, Dell!
Where I work we have a lot of Lenovo laptops as well, I'd say the support is about similar to Dell (in USA). They are both pretty good not only during purchase but after as well. They are even good with laptops that we bought off ebay (that still had warranty). We just had an almost expired 3 year warranty laptop with failed display replaced with brand new current gen top of the line model.
My 9570 breaks almost every month.
In the past two years I had to change:
- ssd (fried)
- motherboard (fried)
- battery (swelling)
My audio took 6 months to work, my wifi on windows never worked (only on linux).
Never had a worst pc. Looks cool tho.
ABSOLUTELY TERRIBLE CUSTOMER SUPPORT. 2nd laptop still all the issues with battery, trackpad and now a clicky display when using touchscreen. WORST QUALITY CONTROL. I will be waiting for new XPS 2021. I hope they will come without any issues and will be much powerful. GETTING MY REFUND!!
I bought the new XPS 15 9500 I7 8gb ram and 256 ssd with Matte screen. Delivered 31 days ago. Thing looks beautiful, screen is great, very bright and battery life was great.......wait......wait.....BUT, I applied to return it yesterday. So far I have spend about 23 hours just working on problems with this laptop. I ran all the updates upon getting this laptop and am also very proficient with PC's....30 years.
1. The sleep/Hibernate would not work property. It would awake and run, killing my battery. I had heard of this issue so was on the lookout for it so I would not bake my laptop in the case. After about 10 hours, 3 calls with support and multiple email we kinda fixed the issue. Randy the PC guy (super nice and very smart) entered some code in the bios which fixed the issue, but then my fingerprint reader would not work when I awoke the laptop....still did not get that fixed.
2. Finger print reader stopped working .....didn't get to fixing that because.
3. Bitlocker locked my laptop up. All I did was hit the power button to put the PC into hibernate....got up grabbed a coffee 5 min and then hit the start key and wamo! Bitlocker. No one touched my laptop. So my bitlocker key did not work. After another 10 hours working on this thing, about 4 calls to support, multiple emails, I had to reload Windows, loose all data and start from scratch.
4. Stuff was missing....the updater did not work and Dell solutions was not on my laptop and would not load so I could not update my laptop. After about 2 hours working on this and another call to support they told me they could not figure it out and I had to reload Windows.
So I'm done with Dell. I'll look at the MBP 16 when the new M1 chip hits it, maybe Lenovo X1 but I had an X1 Carbon gen 2 and screen went after 1 year. I need reliability and this laptop does not provide it. If you like looking at the laptop and not doing work with it this is your machine. Good Luck!
Our XPS 15 91500 is having a charging issue. Under load, plugged in, the unit stops charging. Only way to get it charging is to power off the unit, then unplug and replug the USB-C power cord.. Seems like the same problem that XPS 17 users were having awhile ago.
I have exactly the same issues. Black screen and wifi issues and also not able to even do a zoom call. I am so fed up with this and I used the same metaphor when I told them it was like being in a engine of an aircraft that fan is so loud!!! I wish I had read this page and Reddit before I wasted my hard earned money on this. My work Dell that’s 4 years old is better than this so is the 5 year old MacBook Air I gave away when I replaced it with this piece of junk!! Who buys a laptop that can’t even join Wi-Fi. I expect that moderator to reach out to me or I’ll be broadcasting my disdain for their lack of customer service in a hurry!! I am not putting up with this - I’ve made more tech support calls to them in 4 months than I have done in 10 years at my work. I remember one time when I worked as a technical trainer at Accenture I had 9 of the 13 laptops die on the same day - was a known issue but you better bet Dell was all over us to replace them - because of how much purchasing power they had. But individual consumers you can just about forget that. The president of dellEmc is going to hear about this I promise.
I also purchased a Dell XPS 9500 and within the first two weeks had issues with the WD19TB docks I purchased. However, I was busy traveling for work and used my laptop on the road and when I made my first formal complaint to Dell it was after 30 days and they wouldn't refund my money.
If only I had of contacted them right away.
Since then they have replaced the motherboard five times on two different laptops and six different docks. The Thunderbolt ports would be recognized on certain orientations of the connector and would work in on port and not the other.
I have spent more time trouble shooting this than Dell. I am at my wits end. I have had my case escalated to Advanced Technical Support for almost 2 months. And they have offered me the option for a refund, replacement or a precision 5550. After reading these articles I'm inclined to go for the refund.
The representatives have been great, but it seems their managers have said stop providing supporting its taking too many resources.
What a <Profanity removed> show.
Unfortunately, my experience turned out to be very disappointing as well...although I am eagerly awaiting to see if a new version will come out in the near future with Tiger Lake or AMD options (probably not the latter). Regrettably, I had to return mine for refund because I ran out of time before Navy deployment to try a third attempt. My issues:
- The first one had the loose trackpad, sound issues, and backlight bleed...all common issues now. They were able to replace the palmrest and keyboard and fixed the trackpad. However, when they replaced my screen, I was initially excited because there was no backlight bleed at all in the replacement screen...then I noticed two scratches. I was still within 30 days so I opted to exchange.
- The replacement came with another loose trackpad and even worse backlight bleed, but the sound was actually pretty good. However, it took several weeks to get the replacement, and I no longer had time to schedule an appointment for the trackpad and screen. I had to talk with several agents, and wait a few days, but I was fortunately able to return it for refund.
I am still on the lookout for a 15" laptop with good power (ideally 8-cores), RAM capacity (at least 32GB), and great battery life. There aren't many...the XPS 15 had all, and very good style...light/thin/portable. I'm definitely interested in the next iteration if they keep the formula in tact and clean up the quality control.
After two visits from Dell's engineers to replace the faulty wobbly touchpad i now face an issue with the backspace key which seems to be rubbing another part of the keyboard and sometimes get stuck.
My Wifi seems to disconnect frequently (unlike my previous laptop or other devices).
Currently in touch with Dell support and hopind to receive a fully working replacement soon.
While the support is good the quality of the product is appalling and if the new one is faulty again i will request a refund.