1 Copper

Service tag not valid

Hi,

I've bought an XPS 9560 from a local seller(not from dell official). But I found the service tag is missing(see the picture). IMG_2802.JPG

And I do some research, which leads me to get the tag from bios. Unfortunately, the service tag seems invalid on dell website. What should I do in order to get it right?

 
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2 Replies
5 Iridium

Re: Service tag not valid

Call Dell tech support for your region and they can activate and restore the tag.




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7 Gold

Re: Service tag not valid

Contact the seller.  If they can't resolve the issue, return the system to them for a refund.

 

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