Shutting down when unplugged

Question

Hello, last week the battery of my Dell XPS 9560 died. I had the fast-blinking orange light and laptop won't turn on without power adapter nor stay on if unplugged. I ordered an original replacement battery and I replaced it. The blinking light was gone and once on windows I saw the battery charging but it stopped at '62%  available (plugged-in)' in the battery icon. When I tried to unplug the power adapter the laptop immediately turned off.   The bios recognise the new battery and says excellent health status. I tried unplugging the battery and pressing the power button for 30+secs, and tried to restore the bios settings to factory but none of the above worked.   Any clue on what's going on?

ejn63 · Answer

On the battery is a long series of alphanumerics starting with DP/N -- what is that code?

mata23 · Answer

Sorry, couldn't find the number either on the new on nor in the old one. I attach a picture of the few infos that are printed on the new battery.

U2CAMEB4ME · Answer

Welcome to the Dell Community forum @mata23  That does not look like an 'Original' Dell battery. It looks like a third party knockoff. I would return it for a replacement or refund. Best regards, U2

XPS

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