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thorrrr
1 Copper

Support Assist not installing Critical Updates

HI

For some reason  Support Assist is failing to install Critical Updates it finds itself?

See here  

Anybody got a fix for this

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4 Replies
U2CAMEB4ME
4 Ruthenium

Re: Support Assist not installing Critical Updates

Welcome to the Dell Community @thorrrr 

You will need to uninstall and re-install SA.

To better assist you, the members would need the exact model number of your laptop/desktop???

Identify your Dell:

https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/l...

Best regards,

U2

EDIT:

Just found it in your link.

PLEASE DO NOT POST ANY SERVICE TAGS!!!


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
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U2CAMEB4ME
4 Ruthenium

Re: Support Assist not installing Critical Updates

@thorrrr 

Uninstall SA and  then install this one.

Dell Update - SupportAssist Update Plugin:

https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=nfn97&oscode=wt64a&produc...

Sometimes you may need to install the drivers manually.

Here is your driver support page.

https://www.dell.com/support/home/us/en/19/product-support/product/xps-15-9560-laptop/drivers

Best regards,

U2

NOTE:

You may want to remove your link as it also has your "Service Tag" number!!!


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
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thorrrr
1 Copper

Re: Support Assist not installing Critical Updates

HI

 

Cheers photo updated to remove Service Tag.

I removed wrong item i removed SupportAssist doh

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thorrrr
1 Copper

Re: Support Assist not installing Critical Updates

HI 

I followed your advice it showed only 1 update needed Intel Rapid Storage Technology Driver  

But this fails as well when I search for it shows nothing unless i pic 32 bit???

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