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January 18th, 2021 11:00

SupportAssist OS Recovery Tools update taking a long time

I have an XPS 13 and the latest SupportAssist OS Recovery Tools update (version 5.3.1.13866) is taking hours and still hasn't finished... I just want to know if this has been an issue for anyone else and how long it should take? Or if I can cancel it somehow and redo it another time? Thanks! 

 

 

1 Message

January 19th, 2021 09:00

I am having the same problem.  Been running since yesterday afternoon.

1 Message

January 25th, 2021 22:00

I'm also having this problem; it's been going for hours - and mine is the first of 10 updates! I'm afraid to cancel as there is a warning regarding disconnecting power adapter etc. from the system.

9 Posts

January 26th, 2021 02:00

i have a inspiron 15 and tried to install this (5.3.1.13866) update yesterday. after an hour and a half of "installing", i shutdown my computer. when i rebooted today, it went ok and when i looked at the "drivers and updates"section, that particular update was missing. hopefully it was withdrawn and nothing bad will happen to my computer. but i updated with the rest of the drivers and updates (including Dell SupportAssist OS Recovery Plugin for Dell Update) and everything seemed to be fine. 

 

hopefully dell will fix whatever is the install problem for that particular update.

1 Message

March 16th, 2021 09:00

did it end on its own?

 

1 Message

March 26th, 2021 14:00

I'm also having the same problem.  It has been installing supportassist OS recovery tools for hours now

 

1 Message

April 11th, 2021 14:00

Did they fix it and does Dell reply to any of these queries?

I have an Inspirion 17 and the updates have so far taken longer than 24 hours and is only about 2/3rds of the way through

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27.6K Posts

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37 Points

April 11th, 2021 14:00

Please Direct message us and share the Service tag or Express Service code in private (You can find it at the back of your laptop) so that we can assist you further.
 

18 Posts

April 12th, 2021 12:00

Also, same problem here.

1 Message

April 20th, 2021 19:00

Same problem.  Running for hours and appears stuck about 3/4 through the process. Disk still showing it's running.   About to shut it down.  Wish this stuff was properly debugged before releasing.

1 Message

April 27th, 2021 11:00

So, if I have the same problem, it means Dell has done nothing since then. THREE MONTHS!!!!

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2 Posts

August 3rd, 2021 13:00

Also having the same problem with that particular update (Support Assist OS Recovery Tool) on a Dell Latitude 3510. 

2 Posts

February 16th, 2023 16:00

Stuck for hours now on installing updates 1 of 4, SupportAssist OS Recovery Tools.  Since it's late, I'll let it run overnight and I guess reboot.

2 Posts

February 17th, 2023 10:00

Update to above, Installed OK, just took many hours.

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6 Posts

September 10th, 2023 07:22

got a Precision 7760 with a 2 TB system and a 4TB datadrive. It runs now 48hrs with 97,5 % finished. Datadrive is being locked. i fear to shutdown system, because it might render system useless and i wouldn't know, how to de-activate software for re-installing. Why this operation doesn't give a rough estimate about running time BEFORE one executes it is beyond me. Dell could have saved themselves tons of support requests. Given that, i would have rather not run this, but instead letting it loose over a weekend, when i am not using the notebook at all.

So, how to proceed? How long to wait? Any insight?

Thanks.

PS I would have sent a direct message, to Dell Care, but i am not eligible to do this by just having registered.

(edited)

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3 Posts

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2 Points

October 24th, 2024 09:25

I have the same problem. This happens to me will I try to solve another problem (battery not charging on docking station). It was a mistake to buy a Dell laptop.

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