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725
May 25th, 2021 00:00
SupportAssist OS Recovery reset fails every time with Dell XPS 9300
I'm trying to do a factory reset using the SupportAssist OS Recovery tool. I have:
- Dell XPS 9300
- SupportAssist V5.4.1
I've tried 4 times now and it fails every time at 63.80% at the "Extract Driver Files" stage.
My laptop is now unusable with no apparent way to fix it.
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dcrouch79
1 Rookie
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June 1st, 2021 03:00
Tried again using a different USB drive and still get same problem.
However, I noticed that if I now do a reboot and re-start the recovery process the Repair option is now available. The Repair seems to work which then allows me to boot into Windows for the first time.
DELL-Cares
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June 1st, 2021 03:00
Hi,
Thank you for your reply. We have sent you a private message, please check and reply in case you need any assistance.