Two finger scrolling stops working

Having the exact same issue. Laptop is 5 months old and has been doing it since the beginning. I am very frustrated. I have been on tech support and had all the tests run and Windows reinstalled twice. It started with just Chrome, then progressed to firefox and the last straw Adobe Photoshop, which I must have two finger scroll. Recent reinstall has me back at being able to click on other tab and back and it works. I'm pretty fed up with this laptop. Never getting a Dell again. It happens after going to sleep every...single...time...even if it works after a restart.

I have exactly the same problem. Purchased the XPS about six months ago, and has been a constant problem. Switching tabs solves the problem for a few seconds or a minute and then its back to not working. Obviously, it's a common problem and I have not read of one software tweak that fixes it. In the absence of any help from Dell I will call them shortly and ask them to sort it out. The only fix appears to be a new track pad, but why won't Dell address this problem?

I bought Dell XPS 13 model 9380 couple of months ago and have been facing this issue persistently. This is really annoying and so primitive that I can't believe there isn't a foolproof solution out there! I complained to Dell and they changed the touchpad but the same thing with the new touchpad as well. Really regretting my decision to purchase Dell.

Welcome to the runaround. Probably end up with new motherboard, new touch screen, another new touchpad, then have to reinstall everything and then still won't work.

Only way I got it working was to reinstall windows with NO DELL software reinstalled. And saying that it has happened once but only once in a couple of months since I took matters into my own hands. It was unplugged and battery around a quarter left so dunno if that is the trigger.

I am never buying Dell again. 

I have same problem. Brand new XPS15 i9. I don't believe it's a physical problem as it will start working again if i close the laptop then re-open it but it is ridiculous that this hasn't been sorted through an update by Dell.

The only way I stopped it as mentioned in a previous post is to reformat and only install windows with no dell software. That way the dell update software can't go and automatically get the bad drivers again. 

You can still manually get driver updates from dell if you want them but now you can choose and you dont want to be getting the touchpad ones from them. They know it is an issue and they really couldn't care less, especially once they have your money.

Yup, I bought a dell xps 15 9575 a couple of months ago. At first the problem didn't happen but once it appeared, it got worse and worse. I contacted tech support and 2 weeks, 32 messages, and 1 touchpad replacement later the problem still persists. Now, they want me to reinstall windows but (like you said) that probably won't solve the problem unless I reinstall without dell drivers.

At this point, I'll probably switch to mozilla firefox. The scrolling issue has never happened there. The only think I dislike about firefox is the atrocious zooming, but I (kinda) fixed that with an extension.

Unfortunately I have the same problem, also, nobody has mentioned it before but I noticed that you can scroll down again if you refresh the page. I decided to buy Dell because I believed it to be a reliable brand. It seems to me I should have bought something cheaper which would apparently work better. My previous laptop was made by Samsung and I had never had any problems with it, I thought it would be the same with Dell. Well...

I'm using FireFox and it happens there as well. I just got this computer and still am within my return period. After looking at these comments (dating back over a year!!!) I might have to return and rethink this purchase. There are a couple other things that are quickly becoming annoying. (Day 2 with my Dell.)

@Tracy Elise Yes, return it NOW or else you will have to live with it forever. Its been 2 months, 100+ emails, 2 touchpad replacements, 1 touchscreen replacement, and 6 windows re-installations since I first contacted Dell support, and the problem still persists. The only time the problem went away was when I reinstalled windows with no dell software. When I had no dell software, the scrolling issue happened maybe only twice in one week of heavy laptop usage, which is a great for me since it used to happen once every 20 seconds of scrolling.

They wanted me to reinstall windows with dell software so I have dell software on my laptop right now, but I will probably reinstall without dell software again sometime later this week.

I will be closing my support ticket soon because I have learned that despite me paying $500 for expert support, they can't actually solve a simple problem on a laptop for which I paid $2,000.

I'm very disappointed, but oh well...

It is a Dell issue because it is their software that puts the incorrect driver on and will not let you go back to a previous one that works unless you reinstall windows and do not install the Dell provided drivers.