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March 19th, 2021 10:00

USB port not working

Hello guys. I just had my laptop fixed.

 

Long story short, had my motherboard and SSD drive changed.

Now I see that the right side USB isn't working. Doesn't connect the USB flashdrive, and doesn't charge. Other usb port are working properly.

Annoying because as I understood it it the only usb port you can boot with, and I'd like to boot on USB to install Linux.

How can I get my problem solved ? I ran the diagnostic app on the website, and it didn't find anything wrong.

 

Alternatively : how could I boot from left side USB ?

 

Cheers !

March 19th, 2021 11:00

Hello,

 

It is a XPS 9370.

And the right port is charging, despite what I said in the original post.

So it is just that it isn't working.

 

Thank you for taking the time

12 Elder

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31K Posts

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153.6K Points

March 19th, 2021 11:00

Either of the USB ports can be used to boot the system.  

Sounds like the next contact is with the repair shop that worked on the system - you should have some sort of a warranty on the repair.  They need to swap the board  again.

 

12 Elder

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31K Posts

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153.6K Points

March 19th, 2021 11:00

We can't help much without knowing what model system you have - XPS 9300, 9500, etc.

 

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