Update BIOS XPS 9310 does not end successfully

Question

Very often my BIOS update ends with a red message that it was not successful. The BIOS then pretends to be in the current working version.
Does this happen to you too? Is it some kind of installer error or is it some other problem with DELL?

DELL-Chris M · Accepted Answer

rso1,

ejn63 needed to ask that question. SupportAssist does make mistakes concerning similar named models.

Laptop BIOS installation instructions
* Connect the external power adapter to the Laptop
* The Laptop is not connected to any dock, external monitor, hard drive, printer, etc.
* Download/Save the latest BIOS file to the Windows desktop
* Close/end task all unnecessary software applications (Browsers, Dell SupportAssist, Dell Update Application, Dell Display Manager, Steam, Anti-virus, etc.)
* Find the saved BIOS file on the Windows desktop
* Right click the file and choose, "Run as administrator". Note, you do not need to "extract" the file. Just run it
* Follow the prompted instructions. The Laptop will reboot on its own, do not force it

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

rso1 · Answer

I install of course the one that dell support assist offers for my XPS

ejn63 · Answer

There are two different XPS 9310 systems -- the clamshell and the 9310 2-in-1.  Are you certain you're installing the correct firmware version for whichever one you have?  The two models have entirely different system boards (and therefore firmware).

XPS

Update BIOS XPS 9310 does not end successfully

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