3 Posts
0
1384
Upgrading BIOS when XPS can't find hard drive on restart
Hi,
I have an XPS 15 9550 with BIOS 1.9.0. Since installing 1.9, I've always had an issue with the BIOS not finding the hard drive after a restart. After not posting, the laptop would power down, I would turn it back on, and the BIOS could always find the hard drive after a full shutdown. So, I've had a slightly annoying workaround whenever I've had to restart my XPS.
Now, I'm trying to update the BIOS to 1.10. I run the installer, and when the installer restarts the computer, the BIOS can't find the hard drive, the computer shuts downs, I turn it on, the BIOS can find the hard drive, but the BIOS can't be upgraded.
Because the hard drive is always found after a full power down, it doesn't seem like a hardware issue(mis-seated drive, cable issue, etc.). Is my only option to upgrade the BIOS to put it on a USB drive and manually flash it?
Thanks for the help!
-James
U2CAMEB4ME
4 Operator
4 Operator
•
6.2K Posts
0
July 13th, 2019 10:00
@analogwzrd
See if this applies to you???
Toshiba THNSN5256GPUK/THNSN5512GPUK/THNSN51T02DUK non-SED Solid State Drive Firmware Update
https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=9VNJH&oscode=WT64A&productcode=xps-15-9550-laptop
Regards,
U2
U2CAMEB4ME
4 Operator
4 Operator
•
6.2K Posts
0
July 13th, 2019 09:00
Welcome to the Dell Community @analogwzrd
What is the model of your Hard Drive???
Best regards,
U2
analogwzrd
3 Posts
0
July 13th, 2019 10:00
analogwzrd
3 Posts
1
July 13th, 2019 11:00
Perfect! Thanks, I thought the hard driver was one of the other driver updates I was applying, but I guess not.
I just updated the hard drive driver and the BIOS without any issues.
Really appreciate the help!
-James
U2CAMEB4ME
4 Operator
4 Operator
•
6.2K Posts
0
July 13th, 2019 11:00
Your very welcome @analogwzrd
Keep us posted if it was the solution to your problem.
Regards,
U2