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December 24th, 2021 15:00

Webcam not working

Hello everybody,

My webcam is currently not working on my Dell XPS 15 7590. When I run the camera app I get the error code: 0xA00F4271   (0x80070018). 

I'm not sure when this exactly happened, but I think it might be at the same time that I had to install Ubuntu 20.04 as a dual boot on my laptop for a university course. I had to change some stuff in BIOS and in regedit to get that working (although it failed the first time and I had to factory reset). Now since I don't need that anymore, I decided to factory reset my laptop again (via SupportAssist) in the hope of just starting with a "brand-new" laptop. I've tried many things to get the camera to work, but none of them worked. Here a list of the options I tried:

  • Factory reset
  • Updating windows 10
  • Upgrading to windows 11
  • Enable camera in settings
  • Enable camera in BIOS
  • In Device Manager, I don't see an integrated webcam, only Sonix Technology Co., Ltd.
  • Scanning for hardware changes/adding legacy driver in Device Manager
  • Hardware scan in SupportAssist for Camera gives: Camera-Test Cannot Run
  • Searching for driver updates 
  • Disabling BitLocker
  • Adding EnableFrameServerMode (value 0) in regedit under HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation

I think that's about all the options I tried and I've spent way too much time already on all this stuff. I really need to get my camera working for my online oral exams next month. Is there anyone who can help?

 

Thanks in advance!

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January 7th, 2022 06:00

Update=User to send computer in for repair to Depot 

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