Webcam not working

Question

Hello everybody, My webcam is currently not working on my Dell XPS 15 7590. When I run the camera app I get the error code: 0xA00F4271   (0x80070018).  I'm not sure when this exactly happened, but I think it might be at the same time that I had to install Ubuntu 20.04 as a dual boot on my laptop for a university course. I had to change some stuff in BIOS and in regedit to get that working (although it failed the first time and I had to factory reset). Now since I don't need that anymore, I decided to factory reset my laptop again (via SupportAssist) in the hope of just starting with a 'brand-new' laptop. I've tried many things to get the camera to work, but none of them worked. Here a list of the options I tried: Factory reset Updating windows 10 Upgrading to windows 11 Enable camera in settings Enable camera in BIOS In Device Manager, I don't see an integrated webcam, only Sonix Technology Co., Ltd. Scanning for hardware changes/adding legacy driver in Device Manager Hardware scan in SupportAssist for Camera gives: Camera-Test Cannot Run Searching for driver updates  Disabling BitLocker Adding EnableFrameServerMode (value 0) in regedit under HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation I think that's about all the options I tried and I've spent way too much time already on all this stuff. I really need to get my camera working for my online oral exams next month. Is there anyone who can help?   Thanks in advance!

DELL-Jesse L · Answer

Update=User to send computer in for repair to Depot

XPS

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