If your system is like the 9520, I believe the Wi-Fi card is soldered in and would need a motherboard replacement.
Do you have any indications as to how it is failing? Is it just the Internet or a local network also.
Have you looked in the Device Manager and selected the properties for the card and the Events tab to see if there is some type of listing which could explain what was happening?
Do you think it might just be your router? Have you tried getting in the same room with it? How about connecting to it's 2.4ghz (instead of 5ghz) Access-Point?
If you think it might be the XPS-15_9510, I suggest you download and read the PDF Service Manual. At least you will then know if it's a separate (replaceable) module or not.
I've done everything I can find online and took it to Best Buy for the Geek Squad to work on it. They recommended sending it to Dell. I'm going to see if I can replace the wifi adapter since there are so many complaints about the Killer adapter installed in the dell.
Failing = Wifi stops working. I've tried several things to fix it and took it to Best Buy and the Geek Squad guys recommended sending it to Dell. I bought an Intel 6526 yesterday which should arrive tomorrow. I found a useful Youtube video that shows how to replace the Killer wifi adapter with the Intel adapter. If that doesn't fix it I'll put the Killer back and send it to Dell.
The Longmont Best Buy Geek Squad ran tests on my computer for several hours but the wifi kept dropping after I brought it home. A Dell support person ran tests on the computer for over 30 minutes yesterday but the wifi is still dropping forcing me to Disconnect the wife and Connect to get back online. I'm positive it's the wifi adapter that needs to be replaced. The Killer wifi adapter has been replaced by many others which has resolved their wifi problems.
If so, and the system is an XPS 9510, the mainboard needs to be replaced, or you will need a USB WiFi adapter - you cannot change the internal wifi chip on this model system.
Saltgrass
4 Operator
•
4.3K Posts
0
August 10th, 2022 15:00
If your system is like the 9520, I believe the Wi-Fi card is soldered in and would need a motherboard replacement.
Do you have any indications as to how it is failing? Is it just the Internet or a local network also.
Have you looked in the Device Manager and selected the properties for the card and the Events tab to see if there is some type of listing which could explain what was happening?
Tesla1856
8 Wizard
•
17.4K Posts
0
August 10th, 2022 17:00
Not sure what you mean by "failing".
Do you think it might just be your router? Have you tried getting in the same room with it? How about connecting to it's 2.4ghz (instead of 5ghz) Access-Point?
If you think it might be the XPS-15_9510, I suggest you download and read the PDF Service Manual. At least you will then know if it's a separate (replaceable) module or not.
laneparker
1 Rookie
•
4 Posts
0
August 11th, 2022 08:00
I've done everything I can find online and took it to Best Buy for the Geek Squad to work on it. They recommended sending it to Dell. I'm going to see if I can replace the wifi adapter since there are so many complaints about the Killer adapter installed in the dell.
laneparker
1 Rookie
•
4 Posts
0
August 11th, 2022 08:00
Failing = Wifi stops working. I've tried several things to fix it and took it to Best Buy and the Geek Squad guys recommended sending it to Dell. I bought an Intel 6526 yesterday which should arrive tomorrow. I found a useful Youtube video that shows how to replace the Killer wifi adapter with the Intel adapter. If that doesn't fix it I'll put the Killer back and send it to Dell.
laneparker
1 Rookie
•
4 Posts
0
August 16th, 2022 15:00
The Longmont Best Buy Geek Squad ran tests on my computer for several hours but the wifi kept dropping after I brought it home. A Dell support person ran tests on the computer for over 30 minutes yesterday but the wifi is still dropping forcing me to Disconnect the wife and Connect to get back online. I'm positive it's the wifi adapter that needs to be replaced. The Killer wifi adapter has been replaced by many others which has resolved their wifi problems.
ejn63
10 Elder
•
30.7K Posts
0
August 16th, 2022 15:00
If so, and the system is an XPS 9510, the mainboard needs to be replaced, or you will need a USB WiFi adapter - you cannot change the internal wifi chip on this model system.
skiyrround
4 Posts
0
February 8th, 2024 22:08
@laneparker I'm having the same issue you describe on my XPS-15. Did you manage to find a solution?