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27.6K Posts

July 6th, 2021 08:00

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

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27.6K Posts

September 26th, 2021 03:00

We have reached out to you via private message. Please check and write back for assistance.

 

September 26th, 2021 03:00

I am also experiencing this problem.

I also figured that the boot menu is there. I also noticed that if I touch the touchpad -  mouse cursor appears and if I am lucky I can even click the invisible menu item.

As a workaround I am currently using a legacy boot menu - the old text-based black-and-white menu.

 

@rlcronin Have you been able to get your issue fixed somehow?

3 Posts

September 26th, 2021 05:00

Installing the latest Intel graphics beta driver fixed it for me. I apologize for forgetting to post that information back here once I discovered the solution.

September 27th, 2021 02:00

Just a short update: I used Intel's Driver and Support Assistant tool to update my graphic drivers - this solved the issue. However, it did display a warning saying it will replace the OEM driver supplied by Dell. So I really hope Dell can come up with the fixed version of their driver as well

3 Posts

September 27th, 2021 03:00

I can't imagine Dell does anything other than pass along the stock Intel driver. I'm guessing that they will do that just as soon as the updated Intel driver exits beta. 

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