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April 12th, 2022 13:00

Wireless interface lost after firmware upgrade

Hi, I have performed an OS upgrade (Ubuntu 21.10 to 22.04) at the same time as a firmware upgrade on my XPS 15 9500.

During the OS upgrade, the system crashed (or so I think, it was plugged in and just went black without activity anymore). I pressed the power button, and the firmware upgrade started to be applied.

Since then, everything works fine but the wireless interface, which is not detected by either Windows or Ubuntu (have reinstalled it multiple times since then, Ubuntu is not the problem). I have performed the BIOS anomaly scans, which did not return anything.

I am not sure how to investigate that, or what approach to take. I would be very thankful for any help in fixing this.

Moderator

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27.6K Posts

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112 Points

April 12th, 2022 13:00

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

 

Update=Resolved- updated drivers and BIOS

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