Unsolved
3 Posts
0
460
November 10th, 2020 15:00
XPS 12 Dead Battery
I have a Dell XPS 12 and once I purchased a new laptop I did not charge my old one. I would really like to backup what is on the XPS 12, but I'm not able to turn it on at all because the battery is dead and will not charge. Am I going to have to buy a new battery for this laptop or is there a way to turn it on and back it up without having to buy a new battery? Any helpful advice would be welcome.
ejn63
10 Elder
•
30.8K Posts
0
November 10th, 2020 17:00
Dead battery or not, it will power up on AC only unless something other than the battery is at fault. Open the case, disconnect the battery from the system board and plug in the AC adapter. The system should power up.
If it doesn't, there's likely a faulty mainboard - in which case some sort of an external adapter is going to be needed to read the drive. And there are several XPS 12 models, some of which use a different form factor drive. If you need further assistance, post the model number (9Q23, 9Q33, 9250).
AdrianG001
4 Operator
•
4K Posts
0
November 11th, 2020 02:00
I'm sure you are aware that batteries do not last forever. The normal life period for a laptop batter is about a year to a year and a half. Here is some Frequently asked questions regarding Dell batteries you may find helpful. Dell Laptop Battery - Frequently Asked Questions
Additionally here is information from the Dell knowledge base you may find helpful:
Dell Notebook Battery Warranty Support
Dell Battery Selector