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XPS 13 2 in 1 frozen screen on startup
I got the laptop at the start of this year and have noticed then when it starts back up after going to sleep it freezes. The dell logo either turns into a white box with vertical black lines or a white box with static (as pictured). Whenever this happens i have to completely turn the laptop off and back on again. I have also noticed this only happens when the laptop is plugged into something, so i have to unplug it from a power source and anything else before turning it on. Any help would be greatly appreciated
DELL-Cares
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April 3rd, 2020 19:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
J Sears
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September 4th, 2020 11:00
Anyone find a solution for this yet? It's been happening to me too.