I just had my SSD replaced due to this exact same issue (the diagnostic tools said there was an issue with the SSD)... so after the tech left, it is installing windows, updating, then it went to install the Dell updates...BAM. Same issue, caught in a boot loop.
How do you revert back to a previous restore point? I have a brand new drive in there (that came pre-imaged)...
this is incredibly frustrating and concerning that at any time, Dell will release an update to a driver that wasnt' properly tested and then i will have to wipe the hard drive AGAIN.
I updated too and got the BSOD. I managed to get out of the constant loop and get logged in. Then had no sound, device manager said everything was working fine. Tried downloading drivers to no avail.
Had to do a factory reset and Im staying away from any Dell updates.
Shame on Dell for this one. I am having the exact same issue. I have already lost an entire afternoon dealing with this issue. I had to do a full system restore back to the factory defaults to get my maching running again.
It really is inexcusable. Add to it, zero Dell support or acknowledgement of the issue here in the community forums....smh.
Shame. Returned mine after wasted afternoon. Will buy again next week, if same issue, will send back to shop again. I am committed to keep doing this every week until somebody at Dell notices that it does not pay off to release untested drivers on these high-end models.
Thank you, I literally linked your post to my IT department, because right now they are pulling their hair out trying to figure out what the problem is with my laptop and why theres a BSOD loop. I will update on this.
Have updated Windows to 2004 version? If so, and you able to come past the blue screen. Restore PC to previous windows version, and delete Realtek drivers. Download the older version of drivers (ending with 3). If you can't come past blue screen, the factory reset is the only way. Luckily I was able to come past the blue screen and PC booted to safe mode... Tried to used Dell update application now, looks like Dell has pulled these problematic drivers.
@lancorp Yes, start with your computer turned off. Turn it on, then when Windows starts loading power it off by holding down the power button for five seconds. Do this two more times.
The fourth time the computer should automatically offer to enter the boot options which will allow you to select safe mode.
If you also want to ensure you uninstall all the device drivers for the Realtek and Intel audio devices try this: When you're in Windows, start powershell or cmd as administrator (Right click start menu, choose "Windows Powershell (Admin)".
type: set devmgr_show_nonpresent_devices=1
then type: devmgmt.msc
Thiis will launch Device Manager, then select "View" > "Show Hidden Devices".
You should be able to see Realtek and Intel audio devices under "Sound, video and game devices". Right click each of these then select "Uninstall device". If you have the option, select the check box for "Delete the driver software for this device".
If you're still having problems, you may need to enter the BIOS (UEFI) before Windows starts. When the Dell logo displays on start up, press Esc or F12 and you should be able to get into the BIOS. Then find your Audio device and disable it, save your settings and reboot. Again, you may need to enter safe mode using the above steps of powering off and restarting three times. Then go through the process above.
To reinstall, you'll need to enter the BIOS again and then re-enable your Audio device first.
@lancorp You can actually reinstall the Realtek driver first BEFORE enabling the device in your BIOS. Then when you have enabled the Audio device in your BIOS, you should have the right driver already installed.
Deividaaas
3 Posts
0
August 18th, 2020 08:00
Have restored windows to previous update. Looks like everything is working again.
Connolly20vt
5 Posts
0
August 18th, 2020 08:00
How are you all getting past the BSOD?
Mine is stuck in a permanent loop?
gatkinson5000
3 Posts
0
August 18th, 2020 09:00
I just had my SSD replaced due to this exact same issue (the diagnostic tools said there was an issue with the SSD)... so after the tech left, it is installing windows, updating, then it went to install the Dell updates...BAM. Same issue, caught in a boot loop.
How do you revert back to a previous restore point? I have a brand new drive in there (that came pre-imaged)...
this is incredibly frustrating and concerning that at any time, Dell will release an update to a driver that wasnt' properly tested and then i will have to wipe the hard drive AGAIN.
Davinher
1 Message
0
August 19th, 2020 07:00
The same happen to me. How do i get to restore point?
MartyB99
2 Posts
0
August 19th, 2020 09:00
Thought I was going Mad.
Obviously it is Dell updates causing this.
I updated too and got the BSOD. I managed to get out of the constant loop and get logged in. Then had no sound, device manager said everything was working fine. Tried downloading drivers to no avail.
Had to do a factory reset and Im staying away from any Dell updates.
redjb9967
1 Message
0
August 20th, 2020 12:00
Shame on Dell for this one. I am having the exact same issue. I have already lost an entire afternoon dealing with this issue. I had to do a full system restore back to the factory defaults to get my maching running again.
It really is inexcusable. Add to it, zero Dell support or acknowledgement of the issue here in the community forums....smh.
michnovka
14 Posts
0
August 20th, 2020 14:00
Shame. Returned mine after wasted afternoon. Will buy again next week, if same issue, will send back to shop again. I am committed to keep doing this every week until somebody at Dell notices that it does not pay off to release untested drivers on these high-end models.
Jeff 020
8 Posts
0
August 21st, 2020 11:00
OMG I am having the same issue with my laptop! please let me know if you have found a fix.
Jeff 020
8 Posts
0
August 21st, 2020 11:00
Thank you, I literally linked your post to my IT department, because right now they are pulling their hair out trying to figure out what the problem is with my laptop and why theres a BSOD loop. I will update on this.
Deividaaas
3 Posts
0
August 21st, 2020 11:00
alltheothernicknamesweretaken
4 Posts
0
September 22nd, 2020 08:00
Reinstall isn't "the only way". You can turn off Audio in the BIOS in order to boot and then try to get these issues resolved.
Khanhcom
2 Posts
0
September 28th, 2020 04:00
https://www.dell.com/community/XPS/XPS-13-9300-display-issue/td-p/7526782?fbclid=IwAR1fEgi575YgfLqn6ymBn1E30jQ57PnVTNpesDX2p6av_dJZtt3rGouJCIM
I do have the same issue and it seems to be getting worse.
The garbled horizontal line flicker for a tenth of a second.
Just happened again as I was typing.
lancorp
2 Intern
•
343 Posts
0
October 20th, 2020 15:00
That didn't work for me. Still BSOD "Critical Process Died".
Is there a way to interrupt the boot loop and get to the screen that I can start in safe mode?
thedriver
13 Posts
0
December 7th, 2020 13:00
@lancorp Yes, start with your computer turned off. Turn it on, then when Windows starts loading power it off by holding down the power button for five seconds. Do this two more times.
The fourth time the computer should automatically offer to enter the boot options which will allow you to select safe mode.
If you also want to ensure you uninstall all the device drivers for the Realtek and Intel audio devices try this:
When you're in Windows, start powershell or cmd as administrator (Right click start menu, choose "Windows Powershell (Admin)".
type:
set devmgr_show_nonpresent_devices=1
then type:
devmgmt.msc
Thiis will launch Device Manager, then select "View" > "Show Hidden Devices".
You should be able to see Realtek and Intel audio devices under "Sound, video and game devices".
Right click each of these then select "Uninstall device". If you have the option, select the check box for "Delete the driver software for this device".
If you're still having problems, you may need to enter the BIOS (UEFI) before Windows starts. When the Dell logo displays on start up, press Esc or F12 and you should be able to get into the BIOS. Then find your Audio device and disable it, save your settings and reboot.
Again, you may need to enter safe mode using the above steps of powering off and restarting three times.
Then go through the process above.
To reinstall, you'll need to enter the BIOS again and then re-enable your Audio device first.
thedriver
13 Posts
0
December 7th, 2020 14:00
@lancorp You can actually reinstall the Realtek driver first BEFORE enabling the device in your BIOS.
Then when you have enabled the Audio device in your BIOS, you should have the right driver already installed.